Job Description

Regular Schedule: 34 hours per week

A non-merit vacancy exists in Clinical Services, Department of Health and Human Services.

Non-Merit positions are not classified within the Baltimore County Government Classification and Compensation Plan.

A list of eligible applicants will be established based on the examination as outlined below.

Current and future vacancies occurring in any Office or Department of Baltimore County General Government may be filled from the list of eligible applicants.

All interested candidates must apply at this time.

List all promotions and changes in job duties due to reclassification as separate work experiences on your application. Applicants must include the dates of the promotions and reclassifications.

Note: Failure to complete all fields of the "Work Experience" section of the application will result in your application not being considered. A resume will not be considered in determining your qualifications for a position. Applicants selected for an interview may provide a resume at that time.

You can attach your transcript(s) or license(s) to your application.

Failure to submit proof of Licenses, Certifications and Education will result in your application not being considered. Proof of licenses, certifications, and/or education must be submitted with each application.

Examples of Duties

Under close supervision, helps Medicaid recipients understand their HealthChoice benefits and connects them with their MCO (Managed Care Organization). This will include connecting clients to case management services, and various program/services in areas such as maternal child health, public or mental health, social services, and provides case management to clients who have or is eligible for Medicaid.

• Assists clients in finding a primary care provider, specialist or dental services with their MCO. Explains Medicaid policies, eligibility, assists with applications and renewing of Medicaid benefits. Works closely with MCHP (Maryland Children\'s Health Program) regarding Medicaid enrollment . Assists clients and other community members in obtaining supportive information as required and contacts other agencies to verify information. Assists in placing clients into other programs and services such as prenatal care.
• Maintains detailed records of cases using electronic health records.
• Maintains records and progress notes using electronic systems including Microsoft O365 applications.
• Assists walk-in clients and answers telephone inquiries.
• Conducts home visits to obtain or verify information.
• Participates in community outreach events and provider outreach.
• Performs other related duties as assigned.

Qualifications

Required Qualifications
Graduation from an accredited college or university with an associate in arts or science degree in a social, behavioral science or public health. (Experience in case management, human services, Medicaid, health education or community health work may be substituted on a year-for-year basis up to a maximum of two years for the required education.)

Knowledge, Skills, and Abilities (Entry Level)
Basic knowledge of interviewing techniques.

Skill in performing simple mathematical calculations such as addition, subtraction, multiplication, and division. Writing skill necessary to complete application forms and reports.

Ability to obtain information from clients and to compile information into case records. Ability to communicate orally. Ability to establish and maintain effective working relationships with others. Ability to understand Federal, State, and local regulations, program policies and procedures, to apply them to specific client situations, and to compute the amounts of grants to clients. Ability to maintain detailed and accurate records and to prepare summary reports. Ability to use Microsoft Office 365 applications such as Outlook, Excel, Word, and Teams to enter, update, or retrieve information.

Knowledge, Skills, and Abilities (Full Performance)
Knowledge of Federal, State, and local regulations, policies, and procedures relating to assigned programs. Knowledge of community services and other agency programs for referral. Knowledge of County and departmental rules, regulations, policies, and procedures relating to the performance of duties.

Skill in obtaining information from clients and applying program requirements to determine eligibility. Skill in data entry and retrieval using electronic records. Skill in maintaining accurate records and preparing summary reports.

Ability to assist human services professionals with case management. Ability to perform basic assessment of client needs for referral purposes. Ability to recognize clients in crisis and take appropriate action. Ability to maintain client confidentiality.

Proof of Licenses, Certifications and Education
Applicants are required to submit proof of licenses, certifications and education beyond high school to meet the required and preferred qualifications of the position. Diplomas or transcripts must show the applicant\'s major field of study. Copies and unofficial transcripts are acceptable.

Failure to submit proof of Licenses, Certifications and Education will result in your application not being considered. Proof of licenses, certifications, and/or education must be submitted with each application.

Proof of Degree Equivalency
Applicants who have obtained a degree from outside the United States of America are required to submit degree equivalence documentation from World Education Services, Inc. (www.WES.org)

Mail or deliver documents to:
ATTN: Human Services Assistant - Non-Merit
Office of Human Resources
Baltimore County Government
308 Allegheny Ave.
Towson, MD 21204

You can attach your transcript(s) or license(s) to your application.

EXAMINATION PROCEDURE
Applicants will be qualified based on an evaluation of their training and experience, as stated on their application, which includes answers to the supplemental questions. Applicants must state the dates and duties of past and present experience clearly and completely for evaluation purposes.

Conditions of Employment

New employees will be required to provide proof of their COVID-19 vaccination at time of appointment.

Medical Examination and Employment Background Investigation
Applicants selected for employment with Baltimore County must successfully complete a physical examination, drug screening and employment investigation, including, but not limited to criminal background, education certification and fingerprinting checks.

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