Job Description

HRA-Flexible Spending, Associate, Ancillary

Headquarters Office, 625 State Street, Schenectady, New York, United States of America * Rochester Office, 20 S. Clinton Ave, Rochester, New York, United States of America

• Tarrytown Office, 303 South Broadway, Tarrytown, New York, United States of America
• Virtual Req #1445

Friday, May 19, 2023

Over 35 years strong and fueled by 1,700 smart, passionate employees across New York state and Vermont, MVP is full of opportunities to grow. We are a nationally recognized, award-winning leader for a reason. The beating heart of our company is a wide range of employees from a diverse set of backgrounds-tech people, numbers people, even people people-working together to make health insurance better. If you are ready to join a thriving, mission-driven company where you can create your own opportunities and make a positive difference-it\'s time to make a healthy career move to MVP!

Status: Full-time, Non-Exempt

Position may be virtual within New York State only

The role is responsible for providing day to day support for the Operations Ancillary Services team and the sales team for fully insured and self-funded ancillary products. Ancillary Specialists handle Cobra, HRA, FSA & HSA programs & processes. Specific responsibilities include install new & renewal HRA, FSA & Cobra groups. Create & distribute HRA/FSA new member welcome letters. This position will also calculate, request & track prefunding of HRA accounts. Works with the ancillary team members to identify and implement process improvements to ensure optimal customer service & operational efficiency across the ancillary unit. Support the Ancillary Operations Leadership to resolve issues through problem solving and troubleshooting which may require interaction with other MVP departments. This position will also interact with the external customers and brokers. Will be required to work outside the parameters of the normal workweek depending upon production and service needs of the clients. Responsible for answering calls and resolving customer needs through our COBRA call center. Performs other duties as assigned.

POSITION QUALIFICATIONS

Minimum Education:

Associate degree required, 5+ years of experience can be substituted.

Minimum Experience:

Two years in customer service or sales environment within a health insurance company. Equivalent combination of education and experience may be considered.

Required Skills:

• An understanding of the laws/rules that govern the administration of HDHP, FSA/HRA/HSA and Cobra.
• Solid computer skills with strong knowledge of the Alegeus wealth care system, CobraPoint system, Facets and Macess.
• Good organizational and time management skills
• Strong proficiency in problem solving, analysis, and execution of developed action plans
• Excellent verbal and written communication skills
• Demonstrated ability to effectively communicate written and verbally with all levels of management.
• Adaptability and flexibility in a changing environment required.
• Ability to maintain confidentiality and adhere to regulatory compliance issues as they exist and change from time to time.
• Ability to work independently as well as in a team setting.

About MVP
MVP Health Care is a nationally recognized, not-for-profit health insurer caring for more than 700,000 members in New York and Vermont. Committed to the complete well-being of our members and the communities we serve, MVP makes health insurance more convenient, more supportive, and more personal. We are powered by the ideas and energy of more than 1,700 diverse, employees from all backgrounds, committed to having a positive impact on the health and wellness of everyone we serve. MVP Health Care is an Affirmative Action/ Equal Employment Opportunity (PDF). We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, disability, genetic information, veteran status, or any other basis, e.g., Pay Transparency (PDF), and the Know your Rights protected by applicable federal, state or local law. Any person with a disability needing special accommodations to the application process, please contact Human Resources at hr@mvphealthcare.com

Please apply and learn more - including how you may become a proud member of our team.

Other details

• Job Family Sales
• Pay Type Hourly

MVP Health Care