Bonus plan - up to 20% off your Salary Job description SUMMARY: To supervise and coordinate all front office activities of hotel in order to ensure the highest standards of guest satisfaction and to resolve problems arising from guests\' complaints, reservation and room assignment activities. Responds to unusual requests and inquires. To supervise the Housekeeping department and ensure highest standards of cleanliness and guest satisfaction within allotted budget. QUALIFICATIONS: To perform this job successfully, the individual must be able to perform each essential duty and responsibility in a safe and satisfactory manner, and the individual must be punctual and have a good attendance record, and have reliable means of transportation to work. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Strong interpersonal skills required. Plan and organize the work of others. Motivate employees by creating a pleasant work environment. Establish pride and emphasize job importance for Company and employees. Communicate effectively both orally and in writing with all levels of employees. Ability to use and understand electronic means of communication (i.e. computers, email) for purposes of ordering supplies, and overall management of housekeeping function. Use basic mathematical skills to interpret financial information, prepare budgets and track inventory. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following: * Interacts with the general public, customers, employees, union and government officials with tact and courtesy. * Manages reservations systems, PMS systems and trains front desk staff on applicable technology and operating procedures. *On a daily basis, reviews the hotel\xe2\x80\x99s rates and availability data as contained in (1) Yield Management Systems programs, (2) the hotel\xe2\x80\x99s Property Management System (PMS) program, (3) the hotel\xe2\x80\x99s Central Reservation System, and (4) those internet sites that require daily on-line maintenance by hotel management. * Reviews the hotel\xe2\x80\x99s room availability data and performs weekly and monthly Forecasting reports in accordance with established forecasting methods and procedures. * Supervises and motivates all front office staff. Carries out supervisory responsibilities in accordance with the Company\xe2\x80\x99s policies, training programs, and applicable laws. Responsibilities include recruiting, interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Establishes and maintains a pro-active human resource function to ensure both employee motivation as well as adequate training and development. * Assigns duties and shifts to front office staff. Ensures all front office staff receive adequate training. Observes and coaches front office staff performance to ensure adequate services and adherence to Company policies and procedures and established front office operating procedures, including Signature Training, Accounting Manual Policies and Procedures, Cash Handling Procedures, and Credit Card Policy and Procedures. Also monitors performance of the front office staff through verification and analysis of guest satisfaction systems reports. Implements timely and effective corrective actions when necessary. * Ensures front office staff maintain records of room availability and guests\' accounts, ensuring accurate and timely completion of required paperwork by front desk staff. * Works the front desk during busy periods or when necessary, checking in/out of guests, computing bills, collecting payment and related activities. * Attends and contributes to Weekly Yield Meetings, following Sunburst\xe2\x80\x99s Weekly Yield Meeting Agenda and Guidelines. * Creates an operating environment that assures consistent guest satisfaction. * Communicates verbally and in writing with all levels of employees and hotel guests. * Confers and cooperates with other department heads to ensure coordination of hotel activities. * Answers inquiries pertaining to hotel policies and services. * May arrange for special services as needed. * Understands the government regulations affecting hotel\xe2\x80\x99s operations, ensuring hotel is operated in compliance with all applicable laws, ordinances, regulations, and requirements of any federal, state or municipal authority. * Understands hotel\xe2\x80\x99s MANAGER ON DUTY PROGRAM, following MOD Manual guidelines and Risk Management Manual procedures when responding to incidents. * Watches for suspicious activity; may patrol public rooms, investigate disturbances, and warn troublemakers; reports any problems to local law enforcement, Hotel Security, General Manager, as applicable. * As required of all hotel associates, assists any customer or potential customer in a prompt, courteous, friendly, and helpful manner at all times. * Assigns and supervises daily tasks of housekeeping and laundry staff. * Cleans rooms, public spaces and does laundry as needed. * Establishes standards and procedures for work of housekeeping staff and enforces Company policies and procedures. * Trains and oversees employee compliance with OSHA standards regarding proper usage, dilution of products, equipment safety and usage as well as blood-borne pathogen precautions and procedures. Refers to Sunburst Hospitality Risk Management Procedure Manual for all OSHA standards. * Plans work schedules to ensure adequate service and control labor costs. * Completes required paperwork on a timely basis, including personnel forms, AM/PM reports and other written reports as necessary. * Inspects and evaluates physical condition of guest rooms and public areas of establishment and works closely with other departments (i.e., front office manager and engineer on maintenance and repairs) to ensure high level of customer satisfaction. * Submits to management recommendations for painting, repairs, furnishings, relocation of equipment, and reallocation of space. * Regularly inventories supplies and equipment and purchases supplies as needed within budget. Issues and controls uniform inventory. * Inspects rejected linen, determine items to be discarded and keeps inventory records. Job Type: Full-time Pay: From $65,000.00 per year Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Weekend availability

Supplemental pay types:

• Bonus pay

Experience:

• Hotel management: 2 years (Preferred)
• Hospitality: 5 years (Preferred)

Work Location: One location

• Health insurance