Job Description

Housed in a landmarked, flatiron-style building in San Francisco\xe2\x80\x99s vibrant Mid-Market district, San Francisco Proper Hotel features captivating interiors by Kelly Wearstler, four inspired settings for meals or a cocktail, incredible rooftop views and impeccable service and amenities. For San Francisco\xe2\x80\x99s newest destination hotel to open in over a decade, anything less just wouldn\xe2\x80\x99t be Proper. We are seeking a dynamic, inspirational Hotel General Manager. This key role is responsible for all aspects of the daily operations within the hotel, working with both the property and corporate teams on implementation of the brand and service strategy. This position also ensures that the operation exceeds guest needs, focuses on increasing revenue, creates a compelling, high-performance culture, and maximizes market share. General Responsibilities:

• Lead, direct and manage all hotel operations, including but not limited to: hotel budgeting and forecasting, strategic planning, leading service initiatives, leading and managing balanced scorecard performance, implementing and complying with all company policies and standards, overseeing sales and marketing initiatives, leading and developing the executive team, responding to guest inquiries and resolving concerns, and hotel-wide meeting participation and facilitation
• Oversee service quality, operational efficiency, guest satisfaction, standards compliance, service and financial measurement
• Ensure a culture that promotes guest and team member satisfaction
• Monitor and develop colleague performance, particularly the executive team and department heads, to include but not limited to: providing supervision and professional development, scheduling, conducting counseling and evaluations, and delivering recognition and rewards
• Builds owner loyalty through proactive communication, setting and managing expectations and delivering solid business results
• Recruit, interview and train colleagues
• Identify operational performance, productivity and efficiency gaps; implement measures to correct those deficiencies
• Serve as primary liaison with both hotel owners and corporate entities
• Serve as active, involved member in the local community and work to build strong relationships with local officials, businesses and customers

Qualifications:

• Minimum 3 years of experience as a Hotel General Manager; luxury or luxury lifestyle preferred
• Exceptional aptitude in managing budgets, driving commercial performance, and increasing revenue and profitability.
• Ability to articulate an inspiring vision that creates a purposeful and unified mission of the hotel\xe2\x80\x99s transformation.
• Demonstrates the ability to implement transformative business-oriented strategies and solutions
• Property industry work experience, demonstrating progressive career growth and a pattern of exceptional performance
• Previous experience within a union environment including decisioning during complex negotiations
• Known for an entrepreneurial mindset, creative problem-solving skills and business acumen with analytical depth
• Local market expertise preferred but not required
• Managing a large multi-cultural workforce with greater than 300+ employees

Company Overview: Proper Hospitality is made up of a diverse group of passionate individuals who share a common love for hotels and the art of hospitality. Our philosophy is simple: There is a right way to do things and anything less just isn\xe2\x80\x99t proper. We are seeking out the \xe2\x80\x9cbest of the best\xe2\x80\x9d from inside and outside of the industry to work alongside us as we grow a new kind of lifestyle Hospitality Company inspired by a centuries-old tradition. The work is challenging and fast-paced, but rewarding above all. We provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, gender, gender identity or expression, genetics, or any other federal/state protected category. Proper Hospitality will consider qualified applicants with criminal histories in a manner consistent with local Fair Chance Hiring Ordinances. Job Type: Full-time Pay: $225,000.00 - $255,000.00 per year Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Supplemental pay types:

• Bonus pay

Work Location: In person

• Health insurance