Job Description

Job Overview

We are seeking an energetic and detail-oriented Hotel Operations Manager to lead the daily functions of our hospitality establishment. In this pivotal role, you will oversee all aspects of hotel operations, ensuring exceptional guest experiences, efficient management of staff, and seamless coordination across departments. Your leadership will drive operational excellence, foster a welcoming environment, and uphold the highest standards of hospitality. This position offers an exciting opportunity for a dynamic professional passionate about hospitality management and guest services to make a meaningful impact.

Responsibilities

Oversee the day-to-day operations of the hotel, including front desk, housekeeping, food and beverage, and maintenance departments Lead and supervise hotel staff to ensure high levels of guest satisfaction and operational efficiency Manage guest relations by addressing inquiries, resolving issues promptly, and ensuring memorable experiences for all visitors Coordinate revenue management strategies to optimize occupancy rates and maximize profitability Oversee budgeting processes, expense control, and financial reporting to maintain fiscal health Implement and monitor hotel policies, procedures, and standards to ensure compliance with industry regulations Supervise night audit activities, ensuring accurate financial reconciliation and reporting at the end of each day Foster a positive team environment through effective human resources practices, including training, performance reviews, and staff development Utilize multi-line phone systems with professional phone etiquette to handle guest inquiries and internal communications efficiently Enhance guest services by maintaining high standards in hospitality delivery and resort amenities

Qualifications

Proven supervising experience within the hospitality or hotel management industry Strong background in hotel operations, including front desk management, guest services, and resort management Excellent leadership skills with the ability to motivate teams and foster collaboration Proficiency in revenue management techniques and budgeting processes Exceptional customer service skills with a focus on guest relations and satisfaction Multilingual or bilingual abilities are highly desirable for effective communication with diverse guests Experience with human resources functions such as training, staffing, and conflict resolution Knowledge of hotel management systems, multi-line phone systems, and night audit procedures Strong organizational skills with attention to detail in operational tasks and financial reporting
Join us as our Hotel Operations Manager to lead a vibrant team dedicated to delivering outstanding hospitality experiences. Your expertise will shape our guests' stay while advancing your career in a dynamic environment committed to excellence.

Job Type: Full-time

Pay: From $43,000.00 per year

Benefits:

401(k) matching Dental insurance Employee discount Health insurance Paid time off Vision insurance
Work Location: In person