Hotel General Manager
Hilton Head Island, SC 29928, United States
Job Description
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The Holiday Inn Express Hilton Head Island is looking for a General Manager to oversee day-to-day operations and achieve hotel profitability through revenue generation, cost control, and guest satisfaction, while maintaining the integrity of the hotel. The Job A typical day for the General Manager includes planning, developing, coordinating, and implementing the day-to-day operations of the hotel. Job Duties Include:
- Plan, develop, coordinate, and implement the day-to-day operations of the hotel.
- Oversee hotel staffing to include recruitment & selection, orientation, training & development, scheduling, counseling, performance management and other employee relations issues.
- Craft the budget for the hotel to include sales, marketing, operations and a strategic revenue management plan.
- Inspect guest rooms and public spaces to maintain standards set forth by company and hotel brand.
- Initiate and maintain personal contact with guests, clients, and community organizations.
- Ensure safety and security of the hotel, staff and guests and respond to all emergency situations.
- Remain current on industry trends and local market activities
- Review and follow-up on property guest satisfaction scores and comments.
- Act as a project manager for the execution of capital improvements
- Walk the property to ensure public spaces, grounds, work and kitchen areas meet sanitation and cleanliness/maintenance standards.
- Work with the Director of Sales to implement sales strategy for the property
- Manage the implementation of brand standards.
- Delegate responsibilities for operations and projects to appropriate hotel associates
- Manage on-property controllable costs associated with rooms, housekeeping, events, and food and beverage operations.
- Measure, analyze, and communicate property performance using a variety of financial/non-financial data including controllable costs, sales revenue, guest satisfaction, and employee engagement data.
- Review property performance on a regular basis with Regional Director.
- Conduct performance reviews for associates as applicable.
- Participate in outside sales calls with Director of Sales.
- Passion for hospitality
- Ability to multi-task
- Ability to manage 15+ people
- Motivated to enhance the guest experience
- Ability to work in a fast-paced environment
- Attention to detail and time management skills
- Availability to work a flexible schedule: weekends, and holidays
- Medical, Dental, and Vision plans - Eligible 1st of the month after 30 days
- Company-Paid Life and AD&D Insurance and Long-term Disability
- Flexible Spending/Dependent Care Account
- Short-term Disability & Accident plans
- Employee Assistance Program
- 401(k) Retirement Plan with company match
- Paid Vacation - up to 10 days per year
- Paid Sick time - up to 5 days per year
- 7 paid Holidays per year
- Referral Program - Earn $500 for referring someone
- Employee Recognition Program - Earn gift cards
- Employee discounts
- IHG Brand Hotel Discounts
- 2 plus years of related hotel experience required.
- Strong verbal and written communication skills.
- 2 plus years of experience as a hotel General Manager preferred.
- Undergraduate degree preferred.
- Ability to work weekends, nights and holidays.
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Vision insurance
- Day shift
- Weekend availability
- Bonus pay
- Hilton Head Island, SC 29928: Reliably commute or planning to relocate before starting work (Required)
- Hotel management: 2 years (Preferred)
- Hospitality: 1 year (Preferred)
- Health insurance
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Job Detail
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Job IdJD4251033
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationHilton Head Island, SC 29928, United States
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EducationNot mentioned