Job Description

Company Overview

GovCIO is a team of transformers\xe2\x80\x94people who are passionate about transforming government I.T. We believe in making a difference by developing digital strategies and delivering the technology-related innovation that improves governmental operations each day.

But we can\'t do it alone. We welcome and nurture an inclusive and diversified work culture. Because different backgrounds, experiences, abilities, and perspectives make us better decision-makers, problem solvers, and creators. We\'re changing the face of I.T. - from our diverse staff to the end-products we develop. And we\'re excited to expand our team. Are you ready to be a transformer?

GovCIO is looking for a Technical SME/Product Manager to join our Health PMO team. The candidate should have experience with a civil agency, preferably Veterans Affairs. The environment is dynamic and client needs are often evolving. As such, thought leadership, problem-solving, rapid learning, and carrying the innovative mindset needed to lead our clients through conceptualization, strategic planning, and execution is important. Additionally, flexibility and forward-thinking views are important for success. Candidate will be responsible for managing the product throughout the product life cycle from planning to execution in support of organizational strategy and objectives.

Responsibilities

• Manage Agile delivery model, whether Scaled Agile Framework (SAFe), Lean Kanban, DevSecOps, or other iterative development approaches
• Gathers, manages, and prioritizes customer requirements. Acts as the customer advocate articulating the user\'s needs. Works closely with engineering, operations, architecture, and other cross functional teams to ensure business case and customer satisfaction goals are met.
• As the Agile product manager, the goal is to work with customers and company leadership to define the product direction; the product manager is responsible for representing the true voice of the customer.
• Strong product management, governance, oversight, and reporting capabilities
• Strong analytical and time management skills to support competing priorities, data calls, and ongoing progress reports
• Understanding of the VA Healthcare IT systems/products/processes
• Ability to understand, document, and recommend technical management approaches on projects
• Expertise in managing parallel projects under a complex program while also providing program level support cross-functionally
• Experience with creating a strategic roadmap, with alignment to goals and operations plans
• Serve as an escalation point for customer concerns if/when they arise and identify appropriate resolutions to achieve client satisfaction in a timely manner
• Provide leadership and direction to clients, key stakeholders, and executive leadership
• Improve product line performance through automation, continuous integration pipelines (CI/CD), and other means such as DevOps and/or DevSecOps.
• Understand existing processes and identify how to improve and streamline them to improve team efficiency and effectiveness
• Manage and coordinate process requirements across various projects
• Ability to prioritize and manage multiple tasks concurrently
• Responsible for collecting, analyzing, managing, and reporting key Product execution status and metrics across all aspects of the Agile product development lifecycle
• Responsible to support communications, program baseline support, strategic planning and analysis, data collection, quality reviews, risk management, scheduling, and overall management of supporting products
• Monitor, track, and provide client reports on project schedule, work plan, risks, and budget to ensure the project meets targeted dates and goals
• Ensure capture and monitor action items status, produce, and communicate meeting minutes and drive action to their proper resolution or conclusion
• Identify and manage risks and issues impacting the progress and outcome of the sub-product line
• Provide in-depth reporting support and take ownership of the status reporting and preparation of detailed updates that go to Senior Leadership
• Support fast turnaround requests for data calls and be able to understand the ask and request data from the appropriate program resource
• Support the product owner in day-to-day business analysis of various processes supporting the product/business.
• Responsible for removing roadblocks and risks for the business by actively solving problems individually, through leadership and coordination with support teams.
• Responsible for establishment of test plans and overseeing and contributing to hands-on execution.
• Provide guidance to team on establishment of testing (manual and automated) routines and rigor.
• Collaborates with business and functional owners to define and document requirements, resolutions for issues, works with technical team internal and external to the initiative to ensure outcomes delivery on time, within scope and budget and of desired quality.
• Ensure project management practices are followed and improved as needed.

Qualifications

achelor\xe2\x80\x99s Degree in a Business, Engineering, or Technical discipline plus 15 years of experience; 10 additional years of experience can be substituted for the degree requirement.

Required Skills and Experience

• Ability to work in a fast-paced, collaborative environment
• Ability to work productively and seamlessly within cross-functional teams to enable an efficient product creation process
• Ability to effectively communicate both verbally and in writing.
• Communication skills with the ability to interact effectively with diverse stakeholders
• Ability to manage and analyze data to derive meaningful insights and quickly diagnose and correct any problems
• Possess outstanding planning and organizational skills with a proven ability to adjust quickly to shifting priorities, multiple demands and rapid change
• Ability to work in a fast-paced, collaborative environment
• Experience in all areas of the software development life cycle
• Strong facilitation and excellent verbal communication, oral presentation, analytical and written communication skills
• Knowledge and experience working in the VA Healthcare IT space
• Ability to analyze business processes to suggest process improvements and develop solutions around them.
• Ability to take ownership of small tasks and deliver without supervision while using their discretion to seek help when necessary
• Recognizes collaborative behavior and participates in collaborative activities
• Demonstrate the ability to help team members
• Seeks to understand problems thoroughly before implementing solutions; Asks questions to clarify requirements when ambiguities are present
• Identifies opportunities for innovation and offers new ideas
• Adapts to new environments and changing requirements
• Proven analytical and problem resolution skills
• Strong oral and written communication skills
• Ability to manage and communicate with remote colleagues globally
• Highly motivated and analytical; proven problem-solving abilities
• Ability to take initiative and demonstrate enthusiasm when working in a fast-paced environment
• Willingness and ability to quickly learn new skills, new client environments, and grow domain expertise
• Ability to conduct independent research to lead or support the resolution of complex issues
• Excellent planning and project oversight skills
• Excellent prioritization and time management skills
• Excellent attention to detail and ability to meet deadlines and stay organized
• Excellent conflict management and servant leadership skills

Preferred Skills and Experience

• VA-specific project management experience
• Proficient with MS Office, MS SharePoint, MS Teams
• Project Management Professional \xe2\x80\x93 PMP Certified
• Certified Scrum Master
• Certified SAFe
• Demonstrated hands-on experience in DevOps environment
• Ability to manage multiple concurrent projects, as well as provide program level support cross-functionally
• Understanding of Lean Six Sigma and LEAN principles and processes
• Release Management and Configuration Management understanding
• Familiarity with the Electronic Health Record (EHR)

GovCIO