Job Description

Opening Statement: CSAA Insurance Group (CSAA IG), a AAA insurer, is one of the top personal lines property and casualty insurance groups in the U.S. Our employees proudly live our core beliefs and fulfill our enduring purpose to help members prevent, prepare for and recover from life\'s uncertainties, and we\'re proud of the culture we create together. As we commit to progress over perfection, we recognize that every day is an opportunity to be innovative and adaptable. At CSAA IG, we hire good people for a brighter tomorrow. We are actively hiring for an API Staff Product Manager. Join us and support CSAA IG in achieving our goals.

Your Role:

As an API Staff Product Manager\\Owner at CSAA, you will play a key role in delivering APIs for external and internal partners to consume enabling mission-critical applications including sales, service and claims across digital and agency channels.

You will be responsible for driving the roadmap and product features we deliver for our diverse set of partners. You will need to use your technical expertise and deep experience in delivering features using Agile methodologies, specifically Scrum, as a Product Manager\\Owner for this position.

To be successful you will have to balance priorities, collaborate with senior leaders, and present to cross functional teams while defining detailed functional requirements, within an agile framework, and managing key performance indicators.

This position requires you to be a self-starter with the ability to take ownership, work with tight timelines, document decisions, and handle various tasks simultaneously while continuing to develop a positive work culture.

Your work: (Essential responsibilities)

• Specifying and leading all aspects of the research needed to determine the needs and desires of customers (internal and external)
• Author User stories, support team as a Product owner during scrum cadences like refinement, planning and daily standups.
• Assessment of new Product and feature requests, while working cross functionally to create an actionable roadmap
• Using market research to get ideas for products that customers will want integrate with
• Driving growth by defining the vision, strategy, and roadmap for our APIs and first-party / third-party technology integrations
• Ownership of the Strategic Product Roadmap Development that includes providing regular updates and communications to all involved parties
• Define and measure the applicable objectives and key results (OKRs) and key performance measures to support the API & Integrations strategy and roadmap decisions
• Developing API Contracts for review with delivery teams
• Working with and influencing cross-functional product teams to articulate and plan customer needs and product increment vision into actionable work effort execution and success
• Drive user research and review product data to inform the ecosystem product strategy

What would make us excited about you?

• Bachelor\'s degree in Computer Science or Related work experience in API Development and Product Management.
• Strong understanding of the API management and Integration domain.
• 5 + years of experience in Product Management\\Ownership
• 3+ years of technical product owner experience working in partnership with a delivery team using Scrum.
• Demonstrated ability to identify which problems to solve through a logical/systematic approach and determine when to scale a solution
• Demonstrates curiosity and empathy, and asks probing questions that help uncover customer needs.
• In-depth experience with delivering REST APIs in a microservices\' ecosystem.
• Experience working with a geographically dispersed workforce.
• Proven track record partnering with internal partners to define strategies and roadmaps, dependencies, and releases
• Experience facilitating productive sprint planning and backlog grooming sessions with the delivery team
• Experience defining and running Key Performance Indicators for the product area of responsibility
• Experience using Atlassian JIRA or equivalent to manage backlogs and document features
• Excellent written documentation and executive presentation abilities.
• Prior programming Experience or technical analyst working on APIs
• Is familiar with and has written API Service Contracts

Technical skills

• API Design - Design API to a customer experience
• OpenAPI Design Specification
• Databases, including SQL and NoSQL
• Shows respect for differences through excellent communication skills with people from an array of backgrounds.
• Cultivate a positive culture where there is a sense of purpose, ideas are heard, and decisions are transparent.
• Positive attitude with high energy and enthusiasm
• Confidence in the API knowledge space
• Empathy and respectfulness across matrixed team

Preferred qualifications

• Certified Scrum Product Owner (CSPO) certification preferred

Confidence can sometimes hold us back from applying for a job. But we\'ll let you in on a secret: there\'s no such thing as a \'perfect\' candidate. CSAA IG is a place where everyone can grow. So, however you identify and whatever background you bring with you, please apply if you meet most of the requirements (not all) and this is a role that would make you excited to come to work every day.

CSAA IG Careers

At CSAA IG, we\'re proudly devoted to protecting our customers, our employees, our communities, and the world at large. We are on a climate journey to continue to do better for our

people, our business, and our planet. Taking bold action and leading by example. We are citizens for a changing world, and we continually change to meet it.

Join us if you

• BELIEVE in a mission focused on building a community of service, rooted in inclusion and belonging.
• COMMIT to being there for our customers and employees.
• CREATE a sense of purpose that serves the greater good through innovation.

Recognition: We offer a total compensation package, performance bonus, 401(k) with a company match, and so much more! Read more about what we offer and what it is like to be a part of our dynamic team at: Benefits

In most cases, you will have the opportunity to choose your preferred working location from the following options when you join CSAA IG: remote, hybrid, or in-person. Submit your application to be considered. We communicate via email, so check your inbox and/or your spam folder to ensure you don\'t miss important updates from us. If a reasonable accommodation is needed to participate in the job application or interview process, please contact .

As part of our values, we are committed to supporting inclusion and diversity at CSAA IG. We actively celebrate colleagues\' different abilities, sexual orientation, ethnicity, and gender. Everyone is welcome and supported in their development at all stages in their journey with us.

We are always recruiting, retaining, and promoting a diverse mix of colleagues who are representative of the U.S. workforce. The diversity of our team fosters a broad range of ideas and enables us to design and deliver a wide array of products to meet customers\' evolving needs.

CSAA Insurance Group is an equal opportunity employer.

The national average salary range for this position is $121,050- 134,500. However, we have a location-based compensation structure. Our salary ranges vary and are calculated based on county of residence. The full salary range hourly rate range for this position across all the states we hire in is $108,900-$193,900. This role also includes an opportunity for a company-wide annual discretionary bonus, through our Annual Incentive Plan (AIP), of up to 10% of eligible pay.

If you apply and are selected to continue in the recruiting process, we will schedule a preliminary call with you to discuss the role and will disclose during that call the available salary/hourly rate range based on your location. Factors used to determine the actual salary offered may include location, experience, or education.

Please note we are hiring for this role remote anywhere in the United States with the exception of California, Hawaii and Alaska.

CSAA Insurance Group