Job Description

We\'re looking for someone who excels at coming up with creative solutions to technical issues. Robert Half is seeking a Help Desk Analyst to accommodate field users in an ever-changing, active environment with a company in the Retail field. We encourage you to apply to this Help Desk Analyst position, if you have strong problem-solving skills and a passion for making effective change within an organization. This Help Desk Analyst role is located in the Merrimack, New Hampshire area and is a long-term contract / temporary to hire opportunity.

What you get to do every day

- Deliver IT support for operating systems, productivity software, and a variety of other applications used internally

- Independently investigate and implement solutions to technical issues

- Help and follow up on technical help tickets submitted via phone, email, and walk-ups

- Pinpoint recurring technical issues and present solutions to address the root of the problems

Requirements

- Active Directory experience preferred

- Microsoft Technologies experience desired

- Practical knowledge of Printer Problems

- General familiarity with customer service

- Background working with Ticketing System

- Printer Problems experience highly preferred

- Adeptness in Peripheral Devices

- Password Reset experience highly desired

- Demonstrated knowledge of customer service

- Deep understanding of Active Directory

- Servicenow Application experience

- Creative problem solver who anticipates risks and opportunities and maintains a vision for continuous improvement

- Working knowledge of user administration and bug fixing in a client server environment

- Prior experience with IT support ticketing systems

- Demonstrated excellence in installing and configuring operating systems, networked and local printers, and business applications

- Basic networking concepts

Robert Half