Help Desk Analyst I
Job Description
Robert Half is hiring for a Help Desk Analyst-the partner is a growing company, and needs someone to support local and field users. You will thrive at solving problems in a dynamic and rapidly-changing work environment as a Help Desk Analyst. Because this Help Desk Analyst role is very visible within the company, you will have the opportunity to make a positive impact on the department and organization. This Help Desk Analyst role is based in the Warwick, Rhode Island area and is a long-term contract / temporary opportunity.
Your responsibilities in this role
- Independently investigate and implement solutions to technical issues
- Spot recurring technical issues and deploy solutions to address the root of the problems
- Answer and follow up on technical help tickets submitted via phone, email, and walk-ups
- Contribute IT support for productivity software, operating systems, and a variety of other applications used internally
Requirements
- Microsoft Excel experience
- Expertise in data entry
- Strong familiarity with Service Desk Tickets
- Experience with IT support ticketing systems
- 1+ years of prior experience
- Experience installing and configuring operating systems, networked and local printers, and business applications
- Working knowledge of user administration and bug fixing in a client server environment
- Comprehension of basic networking concepts
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Job Detail
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Job IdJD4288964
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:$25.18 - 29.15 per hour
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Employment StatusPermanent
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Job LocationWarwick, RI, United States
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EducationNot mentioned