Job Description

Overview: TekWissen Group is a workforce management provider throughout the USA and many other countries in the world. Our client is the second-largest private employer in Chicago. We are a multicultural, international community of more than 20,000 faculty and staff\xe2\x80\x94each supporting UChicago\xe2\x80\x99s mission of inquiry and academic excellence.Our client is a Medical Center provides world-renowned patient care, while advancing medical science through groundbreaking research. Together, UChicago Medicine and the Biological Sciences Division are working to address the world\xe2\x80\x99s most pressing medical challenges. :

• The IT Support Technician provides broad technical support to the Harris School community, including faculty, staff, students, and affiliates.
• The technician will respond to incoming service tickets, calls, chat message, and walk-in requests from end users to troubleshoot and support end user devices, including Windows PCs, Macs, mobile devices, and associated hardware.
• Will configure, install, maintain, and upgrade desktop applications to ensure end user device security.
• Will provide instructional support to faculty & lecturers, including maintenance of classroom audio/visual systems and assistance with course software and resources.
• Will work collaboratively within the end user support team to maintain the security & high-level functionality of the school\xe2\x80\x99s information technology and initiate projects that will add value to the Harris user community.

Responsibilities: Brief Statement of Job Duties

• Respond to incoming service tickets via calls, emails, chat, and walk-in requests from clients experiencing technical issues.
• Troubleshoot, analyze, resolve, track, escalate and accurately document various technical problems and resolutions.
• Provide prompt, courteous, high-quality technical support to users.
• Assist in procurement, configuration, maintenance, and support of end user devices.
• Test and maintain classroom & conferencing A/V systems, including user education on proper use.
• Support configuration and access permissions for shared user systems and resources.
• Assist with advanced troubleshooting for special projects as directed.
• Pursue, recommend, and implement new methods, processes, and materials/equipment for operational improvements.
• Monitor systems and applications to ensure operational efficiency and respond proactively to issues to maintain security and functionality.
• Work collaboratively with Client IT Services when required to resolve user issues and drive Client-wide IT initiatives.
• Educate users around proper use and application of technical tools and resources, including business process tools and instructional software applications.

TekWissen\xc2\xae Group is an equal opportunity/affirmative action Employer (m/f/d/v) supporting workforce diversity. Job Types: Full-time, Contract Salary: $25.00 - $27.00 per hour Work Location: In person