Job Description

Nature of Work

This position will support multiple agencies staff in effectively utilizing the Learning Management (LMS) system and an Online Course Registration system which integrates with the LMS. It will work with the supervisor to establish and provide quality control oversight and then assist the agencies in meeting those standards. Acts as liaison between the departments for resolution of problems, issues, and adherence to the established quality standards.

Actively investigates, understands, and provides advice on changes impacting the two systems or the system users. Recommends solutions and courses of action to the supervisor.

Develops and delivers comprehensive training programs for the LMS and Course Registration portal administrators to enable them to achieve competency in the two systems. Creates comprehensive training materials (SOP\'s, job aids, training videos, etc.) for unit and agency staff relative to their duties. This is to ensure competency and ongoing progression of skills and abilities within the systems.

Administers the agency Intranet website to ensure functionality, up-to-date content, and meet quality standards.

At full performance level, works within the standards and directions set by the supervisor, independently determines courses of action to resolve administrative or operational problems within his or her area of responsibility.

Represents supervisor in meetings at their direction.

This position requires a high level of technical skill. The successful candidate must be able to communicate well both verbally and in writing and effectively act as liaison across many levels of responsibility with tact and diplomacy.

Click The APPLY Link To Apply Online.

IMPORTANT: Your eligible score will be based on information provided in your application; therefore, make sure your application is detailed and complete. You MUST complete ALL parts of the application, including the Work Experience section.

ATTENTION: Applicant must verify post high school education by submitting an official transcript or diploma, training or licensure earned pertaining to this position by the closing date of the posting, if not previously verified. If you are claiming Veterans preference, please submit "MEMBER 4" form and/or your VA Letter. Protecting your personal information is our highest priority. If your official transcript, training/licensure, or Veterans documentation contains your Social Security Number and/or birthdate, please redact that information before submitting it to the Division of Personnel.

Please attach documents to the online application before submitting it. Or, you may email it to: applicantservices@wv.gov or by mail to: WV Division of Personnel, 1900 Kanawha Blvd. E., Building 3, Suite 500, Charleston, WV 25305.

This announcement is for one or more specific vacancies and only applies to the location(s) indicated. Your application will remain active for this job for 180 days or until the job is filled. Application for this job does not automatically qualify you for other positions. Be sure to submit your application for each position of interest. To receive an email notice anytime jobs in this or other categories are posted, you may choose to complete a from the slide-out menu located at the top left of our Job Opportunities page.

Minimum Qualifications

Training: Bachelor\'s Degree from a regionally accredited four-year college or university.

Substitution: Additional experience as described below may be substituted for the required training on a year-for-year basis.
Experience: Four years full-time, equivalent part-time paid or volunteer experience in a technical or program area that is related to the area of employment.

Substitution: Post-graduate education in a field related to the technical or program area may be substituted for the required experience on the basis of fifteen semester hours for one year of experience.
***DETAILS OF RELATED EXPERIENCE MUST BE SHOWN IN THE WORK EXPERIENCE SECTION OF YOUR ONLINE APPLICATION***

Other Information

Three (3) years of full-time or equivalent part-time paid experience in the Health and Human Resources series may substitute for the required training and experience.

Preference will be given to those with prior project management or Learning Management System experience.

State employment offers a variety of benefits.

State of West Virginia