Job Description

Job Overview:

A well-established dental group practice is seeking an experienced Head of Information Technology to lead its IT department. The Head of Information Technology will manage and direct the company\'s information technology (IT) operations, ensuring the department provides efficient and effective support for our growth, operations and finance teams. This role will work collaboratively with management and other leadership to develop effective strategies for integrating and advancing our technology. Candidates must have the ability to develop and lead strategic and operational initiatives and will possess exceptional communication, collaboration, project management and customer service skills.

Key Responsibilities:

• Provide leadership, direction and coordination to include implementation of timelines for the programs and activities of information technology, including information technology cost and services, data systems, communications network, non-print media services, and the installation, troubleshooting and repair of any electronic equipment including computers and peripheral equipment
• Partner with department heads to gain deep understanding of their processes, plans, and how technology solutions are utilized to support users
• Develops and implements business continuity protocols to minimize disruption to business operations in the event of emergency situations or data loss
• Develops all IT strategies, policies and procedures that affect network configuration, server utilization, software licensing, Internet services, and asset management as well as department specific systems for accomplishing the business goals of the Company
• Establishes efficiency and efficacy standards, providing recommendations for improvement of IT infrastructure and IT systems
• Ensures IT department compliance to required standards and frameworks such as: NIST Privacy, HIPAA, HiTrust, SOC2, SOX.
• Helps to support the security of systems, networks, and enterprise information
• Facilitates IT security audits or investigations
• Understand and analyze the current business performance and trends daily, weekly, monthly
• Collaboratively leads the development of formal processes and best practices to ensure the reliability and sustainability of implementing new technology solutions
• Lead report process automation projects such as provider payroll, revenue recognition, monthly financial package, and other similar areas
• Define and communicate project milestones, service level agreements, and resource allocation to executive team, department leads, support staff, and end users.
• Develop, track, and manage the operating budget for the team.
• Management of the IT staff including recruitment, performance management and evaluations, and professional development.
• Provide technology guidance, road maps, principles, standards, and best practices.

Minimum Work Experience and Education:

• BS/MS degree in Computer Science, Information Technology, Engineering or a related subject
• 5+ years of relevant healthcare industry experience
• 3+ years of work experience with detailed primary and secondary datasets healthcare industry
• Recent experience in IT regulation and compliance standards such as SOC 2 NIST, ISO 27001,HIPAA and HiTrust
• Familiarity with SaaS solutions such as: Google Workspace and Slack
• Experience with systems and data integration
• Strong proficiency in SQL Server Management Studio
• Experience with Dental Operating systems and/or EHR
• Critical thinking and problem-solving skills
• Excellent verbal and written communication skills
• Proficient in latest technology for IT systems and management
• Excellent organizational skills and attention to detail
• Excellent analytical and management skills
• Through understanding of IT and practical applications to support the company\'s goals

The Smilist Dental provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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The Smilist Dental