Job Description

We\xe2\x80\x99re on a mission to revolutionize how marketers, writers, and innovators create their marketing content.

Your words matter, and Anyword was built to ensure that they resonate. Since 2021, we\xe2\x80\x99ve been building a platform to help the world\xe2\x80\x99s largest brands and their next rising stars move, inspire, and drive their audiences forward.

We\xe2\x80\x99ve built the brain behind all marketing messaging, no matter where it lives and how you create it (with AI or not). And now we\xe2\x80\x99re looking to you to help change the world with us!

Our supporters and believers

Marketers, and writers create their best, record-setting work across companies like Amazon, Red Bull, the New York Times, Ted Baker, Sony, and more.

With thousands of new sign-ups to our platform everyday, our momentum is only growing more and more everyday. And you\xe2\x80\x99ll have an opportunity to impact where we are headed as a company.

What we\xe2\x80\x99re looking for

We\xe2\x80\x99ve done our best to grow sustainably and profitably and have reached a significant inflection point: we have more enterprise business interest than we can handle.

Thus, we\xe2\x80\x99re seeking a Head of Customer Success to join our team. Reporting directly to our COO, you\xe2\x80\x99ll be responsible for some of the most strategic initiatives at the company and help shape the company\xe2\x80\x99s future by creating value for our existing and new customers.

You\xe2\x80\x99ll be expected to execute fast but, more importantly, to solve problems and find long-term solutions that can be implemented as new processes, products, or features.

And finally, you\xe2\x80\x99ll join us at an exciting and challenging time of fast growth, with ample opportunities to learn and grow with us.

Responsibilities:

• Deliver excellent customer support on all levels: technical, business, and product, understand their needs, and ensure their success.
• Work with the marketing and product teams to push customers toward high product engagement and work with sales on trials, proof of concepts, and smooth customer onboarding.
• Track customer health and initiate growth activities.
• Educate customers through marketing materials and product documentation.
• Coach, mentor, and lead customer success managers in developing consultative and solution-based account skills

• 5+ years of hands-on experience in a customer-facing role at a rapidly growing SaaS company (B2B or B2C)
• 3+ direct management of a CS team
• A clear understanding of your most significant achievements and how you\xe2\x80\x99d repeat success in a new environment
• Phenomenal presentation skills and even stronger written communication skills
• Proven analytical capabilities, not afraid to roll up your sleeves and through spreadsheets and BI tools
• Comfortable with the primary customer management tools
• Demonstrate leadership by example
• BA/BS degree
• Based in New York City

• Paid media management experience.
• A background of working in the marketing and advertising industry.

• Competitive salary based on experience ($130-$200K)
• Path to grow within our customer success team and the company
• Equity in an early-stage startup
• Benefits package including medical, dental, vision, and 401(k) plans
• An extremely enthusiastic team that appreciates collaboration and openness
• Open, honest, collaborative, and dedicated work culture
• Mentorship passionate and dedicated management
• The opportunity to shape the future of Anyword

Anyword