Job Title: Customer Success Operations \xe2\x80\x93 Lead Analyst Role Overview: Seeking an experienced analyst to lead the revenue forecasting and retention reporting processes within the Customer Success organization. The Opportunity Building meaningful customer partnerships is not just something we talk about at Trellix, it\xe2\x80\x99s a core value in everything we do. From product development to sales, marketing and support, providing our customers with better outcomes in protecting and securing their organizations is our mission. We\xe2\x80\x99re looking for a growth-minded, curious and analytical Lead Analyst to help accelerate our growth and create positive impact to our customers. This key role will be at the center of our customer journey transformation, partnering across several areas at Trellix and directly impacting critical areas such as Customer Success, Customer Experience, and Product Management. We\xe2\x80\x99re looking for someone who is driven, courageous, innovative, and passionate about innovating new ways to drive growth while keeping our customers at the center. In this role you\xe2\x80\x99ll be a key business partner to the Sr. Director, Customer Success Operations and VP of Customer Success, empowering the organization with data-driven perspectives, recommendations and insights that move the needle in our results and strategies. It\xe2\x80\x99s a unique blend of business partnering, business modeling & analytics, plus management reporting that enables you to make a direct and immediate impact. As part of the larger Customer Success Ops team, you\xe2\x80\x99ll be empowered to participate in cross-functional projects that support our larger mission of customer outcomes transformation such as business process improvements, (including reviews of our licensing models and approach), and implementation of new CRM modules to create more resilient business processes that drive customer outcomes. Being at the center of this customer journey transformation is exhilarating, and the growth opportunities are endless if you accept the challenge to join Trellix and own the role. In This Role You Will
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