Job Description

Job ID: 109600
Area of Interest: Nursing
Location: Glen Burnie,MD US

Hours of Work: Monday \xe2\x80\x93 Friday 8:30AM \xe2\x80\x93 4:45PM
Job Facility: UM Baltimore Washington Med Center
Employment Type: Full-time
Shift: Day
Shift Schedule: Monday \xe2\x80\x93 Friday 8:00AM \xe2\x80\x93 4:45PM General Summary Under moderate supervision, performs a variety of clerical activities to support clinical operations including customer service, telephone management, scheduling, registration, and copay collections. Ensures that all provider schedules are appropriately populated, telephones are managed, and complete registration information is captured prior to or during each patient visit. Principal Responsibilities and Tasks
The following statements are intended to describe the general nature and level of work being performed by people assigned to this classification. These are not to be construed as an exhaustive list of all job duties performed by personnel so classified.

• Receives and screens visitors and telephone calls. Provides general information in person and on the telephone.

• Calls patients to verify appointments.

• Verifies patient demographic information including insurance verification prior to the patient visit for all pre-scheduled patients. Performs data entry of patient demographic information. Types letters and faxes information as needed.

• Registers all patients at each visit utilizing established policies for the capture of complete and up-to-date patient and insurance information Receives and documents patient responsible payments including co-payments, past balance payments, and other patient-responsible charges.

• Schedules patients for physician visit. Maintains and updates appointment calendars.

• Processes all referral requests by physicians and patients within a timely manner and according to clinic procedure.

• Notifies clinical personnel of patient arrival.

• Maintains entry log of incoming visitors.

• Processes and delivers departmental mail.

• Prepares examination room for patients. Cleans examination rooms between patients and at the end of the day.

• Tracks down labs on patients and follows up with lab companies when errors occur.

• Coordinates files and office information \xe2\x80\x93 updates charts, labs, x-rays, dictated notes, etc.

• Pulls and prepares charts for current and follow-up appointments.

• Processes and maintains medical records in accordance with records protocols.

• Discharges each patient via established policies, including charge entry for current visit if appropriate, scheduling of future appointments, facilitation of ancillary procedures as necessary, and provides for the patient a receipt for services rendered.

• Performs other duties as assigned.

Company Description Experience the highest level of appreciation at UM Baltimore Washington Medical Center \xe2\x80\x94 named Top Workplace in the Baltimore area by The Baltimore Sun two years in a row (2019 & 2020); Top Workplace in the USA for 2021! As part of the acclaimed University of Maryland Medical System, our facility is one of three ANCC Pathway to Excellence\xc2\xae designated hospitals in Maryland. UM BWMC features one of the state\xe2\x80\x99s busiest emergency departments, as well as a team of experts who care for our community and one another. The University of Maryland Baltimore Washington Medical Center (UMBWMC) provides the highest quality health care services to the communities we serve. Our medical center is home to leading-edge technology, nationally recognized quality, personalized service and outstanding people. We have 285 licensed beds and we\xe2\x80\x99re home to 3,200 employees and over 800 physicians. Our expert physicians and experienced, compassionate staff are connected to medical practices in the local community as well as at University of Maryland Medical Center in downtown Baltimore. For patients, this means access to high-quality care and research discoveries aimed at improving Maryland\xe2\x80\x99s health. Our physicians and nursing staff specialize in emergency, acute, medical-surgical and critical care. In addition, our medical center is home to many Centers of Excellence, offering expert outpatient health care.
Qualifications Education and Experience

• High School Diploma or equivalent (GED) is required.

• One (1) year of customer service experience required. One (1) year relevant front-desk experience preferred. Experience within a healthcare environment preferred.

• Certification in scheduling and registration preferred.

Additional InformationAll your information will be kept confidential according to EEO guidelines.