Job Description

F/T Second Shift Front Agent Needed and P/T Front Desk Agent needed immediately at new sister property in Castle Rock. Great opportunity for college student looking to break into hospitality! Job Summary Responsible for greeting and checking guests in and out of the Hotel. Follow registration procedures. Collect accurate payment for services and goods. Maintain accurate room inventory and maximize revenues at time of sale. Communicate rules and regulations, and information regarding the Hotel and surrounding areas. Job Duties

• Assign rooms, issue room keys, perform wake-up calls, issue informational pamphlets, take room service orders from customers, suggestive upselling, etc.
• Collect payments from guests following appropriate safety measures and operational standards.
• Ensure accuracy when accounting for rooms.
• Communicate seamlessly with all departments of the hotel, ensuring that information is followed up on.
• Maintain confidentiality of sensitive information.
• Ensure proper interactions through attentive, courteous and efficient customer service to ensure satisfaction throughout stay.
• Make reservations over the phone, making electronic reservations and respond to email inquiries.
• Patiently answer all inquiries of our guests and assist them in every way possible.
• Maintain regular and punctual attendance.
• Comply with all company policies and procedures.
• Assist department, as needed.
• Additional duties, as required.

Qualifications \xc2\xb7 Over six months related experience and/or training; or equivalent combination of education and experience. \xc2\xb7 Knowledge of Opera PMS system, preferred. \xc2\xb7 Self-starting and outgoing personality with a pleasant disposition, and strong attention to detail. \xc2\xb7 Must be able to communicate in a professional manner with guests and visitors. Physical Environment The position performs indoors. The position constantly requires the ability to communicate effectively orally and in writing; a stationary stance for long periods of time and moving about behind a reception desk; and the operation of computers and office equipment. The position frequently requires to move items up to 25 lbs. The position occasionally requires to move items up to 50 lbs. The position rarely requires to perform in a stooping, kneeling, crouching or, crawling position. Notes -A hospitable demeanor must be projected at all times. -The hotel operates seven days per week, twenty four hours per day; schedules are reflective of business needs and employees may be requested to be available to work on days, evenings, weekends and/or holidays. -Description subject to change at any time. Description is not an exhaustive list of all the tasks that may be assigned. Management reserves the right to assign or reassign tasks. -The hotel offers employment at-will, as defined under applicable law. The employment relationship can be terminated by the employee or the hotel for any reason, at any time, with or without prior notice and with or without Cause. -Reasonable accommodations may be made to enable employees to perform the essential functions of their job, absent undue hardship. I have read, and I understand the duties required for this position. I attest that I can satisfactorily perform the essential functions of the job, with or without reasonable accommodation. Job Types: Full-time, Part-time Pay: $18.00 - $19.50 per hour Schedule:

• 8 hour shift

Ability to commute/relocate:

• Castle Rock, CO 80109: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Hotel experience: 1 year (Preferred)

Work Location: In person