Job Description

As a Fraud Business Manager, you will be responsible for managing associates who are responsible for executing resiliency activities, entitlement provisioning, artifact retention and stakeholder material development. You will regularly collaborate with global cross-functional groups including Controls, Compliance, Legal, and Risk in addition to internal team management.

Job responsibilities

• Oversee the global business resiliency plan for the entire Asset & Wealth Management Fraud team & support end-to-end presentation development
• Create, launch, and manage an enhanced collaborative content solution to uplift legacy manual folder hierarchy challenges
• Oversee of internal team\'s new hire training program and ongoing content refinement to ensure training perpetually captures current solutions used by peers, steps followed and adheres to the current procedural controls enforced
• Support artifact collection and socialization with peer manager for applicable exam management and scheduled content evaluations
• Engage in annual resiliency control testing and validation activities; includes call tree validation
• Coordinate large group meetings, minute collation and communication publishing
• Support global Fraud Prevention & Remediation peers with finalization of procedural and job guidance content and storage

Required qualifications, capabilities, and skills

• 6+ years of experience managing a team or peer-management resources focused on delivering content management governance, training skill development and large communication material development; preferred background in a regulated industry - finance, healthcare, pharmaceutical, US Fed gov\'t contract
• At least one year of experience of working in a highly matrixed, global environment either as an employee or as a long-term resource through a tenured consultancy
• Must have excellent oral, written and reading accurate fluency required
• Software application proficiencies listed important for role success, specifically: Adobe, Core MS Office Pro Suite, PowerPoint
• Must have excellent oral, written and reading accurate fluency required
• Cross-Functional Stakeholder Engagement | Collaboration experience
• Strong Leadership & Team Management Experience

Preferred qualifications, capabilities, and skills

• Intermediate Proficiency in comparable solution(s) such as cloud/real-time collaboration tools, cross-functional product change management, encrypted digital video telephony, and bring-your-own-device mobile app solutions/testing
• Knowledge and correct use of common corporate idioms, acronyms, and regional references; project management terms, federal regulation abbreviations, regional segment acronyms
• Artifact Publisher/Template and Presentation Materials
• Experience with Change Management in support of large business programs using collaborative content solutions that deliver real-time transparency, execution progress and audit trail details for reporting purposes
• Experience in supporting or management a team-level training program that ensures new hires have a robust onboarding program that drives success with hybrid curriculums that use

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world\'s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents and perspectives that they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants\' and employees\' religious practices and beliefs, as well as any mental health or physical disability needs. (If you are a US or Canadian applicant with a disability and wish to request an accommodation to complete the application process, please contact us by calling the Accessibility Line (US and Canada Only) 1-866-777-4690 and indicate the specifics of the assistance needed.)

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans

Base Pay/Salary
San Diego,CA $107,350.00 - $171,000.00 / year

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