Job Description

The highly recognized Mountain View Grand Resort & Spa is actively searching for an energetic, customer-focused, and highly motivated Food and Beverage Director to lead our team of restaurant professionals.

Located in the heart of New Hampshire\'s White Mountains, Mountain View Grand Resort & Spa is one of America\'s truly grand hotels. Newly managed by Hay Creek Hotels, the resort offers 141 guest rooms and suites, a first-class spa and wellness center, extensive wine cellar experience, and full-service Harvest Tavern restaurant, all overlooking beautiful Mount Washington and great White Mountains.

On-site resort activities include a well-manicured 9-hole golf course, axe-throwing, archery, disc golf course, extensive hiking and walking trails, indoor and outdoor pools, auditorium, family learning center, and the Mountain View Farm hosting llamas, goats, and a full garden to supply Harvest Tavern\'s farm-to-table efforts.

Mountain View Grand\'s extensive 20,000 sq. ft. of event space presents options for any occasion, with 14 different unique venues across the grounds including the 6K sq. ft. restored Crystal Ballroom with 360-degree sweeping picture window views of the mountains.

To learn more, visit us at and .

Job Summary:

• Work closely with F&B Director to assist in the management of front of the house food & beverage department operations that include; restaurant, bar, room service, and banquets.
• Act as floor manager in restaurant and bar on a regular basis, delegating and working with staff closely on service execution, side work, guest relations, effective reservations, etc.
• Create and maintain relationships with clients and guests in our restaurant, bar, room service and banquet areas, with a strong passion to elevate one\'s dining experience. Act as a liaison between the F&B team and the guests to provide a truly wonderful and memorable experience.
• Creating and maintaining an exceptional guest experience while motivating and training our staff that offers a \'Delight and Surprise\' atmosphere. Leads the team to ensure outstanding internal and external customer service standards.
• Assists F&B Director with Pre-Employment Process to include; creative recruitment, interviews, references, hiring, training & development of staff.
• Manage positive Employee Relations Standards and enforce all SOP\'s that include; effective communication venues, coaching, counseling, evaluating, hiring & training of staff.
• Assist F&B Director with administrative needs as directed, such as insight to budgeting, preparing schedules, forecasting, taking inventory and placing orders for goods and supplies, managing expenses, developing promotions, and implementing systems and controls for all F&B departments.
• Creates a fun, energetic and team oriented working environment for entire staff.
• Manages all; health, sanitation, safety and security, laws, policies and procedures in all F&B departments/hotel.
• Maintain all Point of Sale (POS) systems to include; updating pricing, making adjustments, enter specials, maintain counts, use of time clock system, etc.

Hay Creek offers an extensive benefit and incentive package, including;

• Insurance Benefit package, to include Company-funded Medical, Dental, Vision, Life, Disability, Accident, and Critical Illness
• Competitive Salary/Wages
• Competitive Paid Time Off Structure including Vacation, Sick, Holiday Pay, Jury Duty Leave, and Bereavement Leave
• Standard Annual Performance/Salary Reviews
• Merit and Cost of Living Adjustments
• Complimentary Meals Daily
• Free Parking
• Employee and Friends & Family Lodging Discounts as low as forty-nine dollars per night at all HCH Properties
• Discounts at specific property partners (NEIRA, Historic Hotels of America)
• 50% Discount when Dining at any HCH Property
• Industry Discounts through Working Advantage (Entertainment Tickets, Hotels, Rental Cars, Outdoor Activities, Restaurants, etc.)
• Discounts at each of our Spas, Golf Courses, Fitness rooms/programs and other featured amenities
• Supportive, open-door policy work environment
• Work Culture that is fun, energetic and motivating
• Employee Recognition Program - \'Delight and Surprise Dollars\'
• Accelerated Career Advancement to include professional enrichment, conferences & classes, and manager in training programs.

Experience and Skills:

• 2+ years of recent Restaurant leadership experience.
• Proven ability to drive sales and motivate teams with positivity and creativity

• Able to expedite, greet and host guests, and act as a server as needed
• MS Office Suite and instinctive computer skills

• Must have excellent verbal and written communication skills.

• Proven training, communication, leadership and financial management skills
• Ability to multitask, adapt to change, think quickly and prioritize effectively in a fast paced and demanding environment while maintaining calmness, composure, and hospitality
• Must have flexibility with schedule to include evenings and weekend.
• Ability to furnish appropriate state mandated certifications (TIPS, ServSafe, CPR, Allergy Awareness, etc.)
• May be subject to successful completion of background check.

Hay Creek Hotels