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Overview and Essential Functions
Do you enjoy being a leader and honing your craft? Then you may have found your next career move. We\xe2\x80\x99re looking for a Residential Fiber Installation Field Supervisor to join our team and help lead their team to connect America. We provide experienced and reliable customer service professionals to the nation\xe2\x80\x99s leading telecommunications providers!
We provide paid training, a company vehicle, full benefits, and tuition assistance.
What you will do:
You will supervise a team of FTTH in-home and SMB installation technicians
You will coach, counsel, and evaluate performance of field staff.
You will coordinate scheduling, assist dispatch with daily job routing and ensure adequate staffing.
You will identify problem areas in the department and communicate problems and possible solutions to the Project Manager.
You will develop procedures and implement them to better organize the team/department.
You will assign duties, responsibilities, and scope of authority to technicians.
You will assist in recruitment and training efforts.
You will assist in warehousing and logistics support as needed to supplement the warehouse staff
You will establish, implement, and maintain operating standards and procedures for project reporting and documentation.
You will track employee performance, tool assignments, vehicle assignments, uniforms, consumable items, etc. through the creation and use of spreadsheets and other documents
You will perform quality control inspections to correct and coach any issues found
You will interface with customers to resolve complaints and damages resulting from installation work
You will perform various field technician duties as needed, including but not limited to, carrying and climbing a ladder when necessary.
You will perform other duties not listed here, as they arise, and as they are assigned to you.
Qualifications
What we are looking for:
Must have a minimum of 1 year fiber optic or cable installation experience.
Must be able to perform mandatory job site inspections to ensure employee compliance with all company safety policies and procedures.
Must have a high School Diploma or G.E.D.
Must be able to work a very flexible schedule.
Must be able to work in a fast paced time sensitive environment
Must be able to handle multiple tasks and last-minute changes
Must have exceptional customer service experiences
Must be a team player.
Former supervisory experience a plus.
Valid driver\'s license with minimum of 2 years driving experience and a good driving record.
Benefits and Company Summary
What you\xe2\x80\x99ll get\xe2\x80\xa6
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