Job Description

Job Title: Event Services Coordinator
FLSA Status: Non-exempt
Pay Range: $35,000 \xe2\x80\x93 43,000
Reports To: Constituent Relationships Manager

At USA Triathlon, we believe that life is better when you swim, bike and run.

USA Triathlon is the Olympic and Paralympic National Governing Body (NGB) for the sport of triathlon and all things multisport and is the largest multisport organization in the world. We spend every day thinking about ways to grow and support the sport. We\xe2\x80\x99re building the most innovative service organization in sports and transforming lives by inspiring participation to help communities become healthier. We also represent our country at the highest levels of international competition, striving to win medals with class and integrity.

We are defining the modern-day NGB, with innovation as a cornerstone of our strategy. We are guided by principles of service leadership, performance excellence, collaboration, and diversity and inclusion at all levels of the organization. Our focus on listening, collaborating and adapting our existing model has allowed us to create step function changes in our business model, governance and constituent support, and play a leadership role throughout the Olympic and Paralympic Movement.

We are all about going above and beyond to serve the triathlon community, and we work equally hard to serve our teammates. We are committed to being the best place to work in the U.S. Olympic & Paralympic movement by focusing on hiring, training and promoting talented, dedicated, passionate individuals who want to get better every day. We have unlimited vacation, 100% paid medical benefits and access to the U.S. Olympic & Paralympic Training Center and more.

Come to Colorado Springs, ranked No. 2 as a Best Place to Live by U.S. News & World Report in its 2022-2023 survey! USA Triathlon was selected by Front Office Sports as one of the top 20 Best Employers in Sports in 2020 and 2021, the Colorado Springs Gazette as the Best Workplaces list in 2019 and 2021 and was an honorable mention in Outside Magazine\xe2\x80\x99s Best Places to Work in 2020 and 2021. USA Triathlon has also been listed No. 2 in the Colorado Springs Business Journal\xe2\x80\x99s Top 10 National Sports Associations for 2020. USA Triathlon has been nationally recognized for its commitment to Diversity, Equity, Inclusion and Access, having been awarded the USOPC\xe2\x80\x99s Advancements in Diversity and Inclusion Award in 2017 and the USOPC\xe2\x80\x99s National Governing Bodies\xe2\x80\x99 Diversity & Inclusion Choice Award in 2018, 2019 and 2021. Be part of the Olympic & Paralympic movement. Hone your skills and expertise while creating opportunities for triathletes to live their best lives.

We hope you are ready for a fulfilling challenge.

Position Summary

The Event Services Coordinator is responsible for providing a high-level of service to all key constituents at USA Triathlon including Members, Race Directors, Coaches, Officials and Clubs. This role will support the Service and Engagement Team in all aspects of service including responding to emails, answering phone calls, processing memberships, and providing best in class support to our members.

Essential Job Functions

• Review and process sanction applications from the submission of the application to race directors completing their event and presenting their post-race documents.
• Ensure each eligible application is 100% compliant with sanctioning requirements
• Send out email reminders on application status, missing information and compliance to our race directors on their sanction applications.
• Responsible for responding promptly to email and voicemail inquiries through HubSpot and zoom calls.
• Work with USAT\xe2\x80\x99s rankings team to answer athlete and race director questions about results and qualifications.
• Provide customer service to race directors needing assistance with insurance or general inquiries.
• Provide service to key constituents of the organization in a timely and efficient manner working directly with race directors, coaches, clubs, officials and members by phone and email to resolve their inquiries as needed to support the team
• Respond to all constituent inquiries in a prompt, courteous, and professional manner
• Other duties as assigned

Supervisory Responsibilities

None

Knowledge, Skills, and Abilities

• Ability to demonstrate calmness and patience during frustrating and difficult situations
• Active listener
• Positive attitude with an optimistic outlook and approach to work
• Highly responsive, self-motivated, and results and deadline driven
• Effective communicator in both written and verbal communication
• Ability to work in a fast-paced, high-pressure environment as part of a team atmosphere, including effective coordination with members of other departments
• Demonstrated critical thinking skills

Qualifications

• High School diploma or equivalent
• Some college is preferred
• Availability to work a flexible schedule based on business needs, including evenings and weekends
• Must be able to work a variable schedule, including potential weekends and travel
• Knowledge of the sport of triathlon preferred
• Experience with HubSpot and event registration platforms preferred
• Sales and customer service experience preferred

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, ethnicity, religion, sexual orientation, gender, gender identity, disability status, protected veteran status, or any other characteristic protected by law.