Event Planner Intermediate (3-6 years)383 Madison Avenue, #1, New York, NY 10017/Onsite6 months of contractLooking for venue management and front desk experienceQualification
Three plus years\xe2\x80\x99 experience in 5-star hotels, Event Planning and Food & Beverage with high touch customer service
Effectively manage guest experience and expectations through a high level of tact and diplomacy
Highly organized with the ability to multi-task and apply judgment to priority
Working knowledge of audio-visual systems
Flexibility to deal with a fast-paced, diverse environment
MS Office skills, knowledge of EMS booking system (a plus)
Must be willing to work flexible shifts covering conference center hours and locations.
As an Event Management Associate, you will be responsible for managing internal meetings; acting as the single point of contact for the client, engaging event partners as needed and supervising staff to exceed client expectations. The ideal candidate will have excellent client interaction, problem solving and decision-making skills, work well under pressure and be highly organized. This is an onsite five day a week front desk position.
Coordinate meetings and events within designated center. Work with internal partners in catering, audio visual and facilities to meet the clients\xe2\x80\x99 expectations. Meet and greet each client daily, provide personalized high touch customer service
Adhere to standards of operations established for Conference Center
Handle day to day challenges clients present while driving towards a solution
Ensure maximum utilization of space to achieve yearly utilization goals
Maintain a professional, flexible, \xe2\x80\x9ccan-do\xe2\x80\x9d level of service
Participate in daily operations meeting as well as weekly review
Execute preconference call/meeting, and post conference call/meeting when applicable
Manage space issues, escalate unresolved issues to lead planner, manager
Master usage of EMS (Event Management System) to detail reservations, review in-coming requests and present proper reports
Strong communicator that is able to manage correspondence between planning team and reservation holders throughout the booking process while providing an outstanding customer service experience
Firm understanding of the business guidelines for allocating space
Prioritize new meeting room reservations from online booking tools
Ensure customers are contacted in a timely manner and are updated regarding the status of their request and offered available options
Build strong relationships with the event teams working with them on solutions for space accommodations
Work closely with team members of JPMC Senior Leadership to place annual and reoccurring committee meetings
Deliver high level service to event organizers. Develop rapport with LOBs admins and meeting contacts to learn about business needs while understanding the importance of meeting their expectations
Job Type: Full-time Pay: From $35.00 per hour Schedule:
Monday to Friday
Work Location: One location
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