Job Description

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Job Summary:

To support our double-digit growth goals, BDO Digital seeks a manager who will be part of an Enterprise Business Applications (EBA) team supporting projects in the areas of EBA strategy and implementation, in addition to Business Transformation and Operational Excellence efforts. This role will conduct discovery, requirements gathering, process documentation, configuration, and implementation management of ERP (Enterprise Resource Planning), CRM (Customer Relationship Management), and other related business applications functioning as a key resource for our clients spanning, finance, product distribution, manufacturing, job costing, field service, sales, marketing, service, and reporting.

Job Duties:

• Strategy, Requirements & Selection:

• Participates in defining needs for existing and new EBA solutions
• Documents existing enterprise business applications, related business processes, and personas impacted
• Identifies existing inefficiencies, potential improvement opportunities, and critical differentiating business requirements
• Envisions and develops representations of recommended future state options for evaluation by clients
• Understands related security structures and best practices
• Designs and develops scorecards for evaluation of candidate business applications
• Creates dashboard presentations of quantitative and qualitative scoring of candidate options
• Supports Technical Leads, Developers and Managers by providing functional clarifications and setting expectations with team and client
• Solution Functional Design:

• Performs functional (business process) solution design in business applications (ERP, CRM, & related) contexts, to provide maximized business value and deliver strong business agility while meeting applicable requirements and constraints
• Consulting:

• Gains a deep understanding of client needs, analyzes best practices, and plays an integral part in defining and proposing business value solutions that meet or exceed client expectations
• Program & Project Management:

• Supports, and manages aspects of business applications implementations
• Documents and maintains project milestones, phases, elements, and budget
• Monitors project progress by tracking risks, actions, issues, decisions, and other activities
• Develops references for users by writing and maintaining user documentation; providing help desk support; training users
• Implementation and Support:

• Provides functional support of EBA solutions and related technologies
• Manages and resolves issues, defects, and change requests
• Manages and performs systems configuration tasks (but not coding/development) for process workstreams as directed
• Provides ongoing support during project implementations and post-go-live support
• Responsible for configuration of solution based on requirements
• Fosters a positive demeanor, learning attitude and client service mentality with the team
• Travel - up to 25%, as needed
• Other duties, as required

Supervisory Responsibilities:

• Owns and drives completion of key workstreams as directed by project leaders
• Manages project workstreams as directed
• Mentors and develops entry level consultants and senior consultants

Qualifications, Knowledge, Skills and Abilities:

Education:

• Bachelor\'s degree, required

Experience:

• Six (6) or more years of business process analysis and/or business application education or experience, required
• Four (4) or more years of education or experience with ERP or CRM Product, required
• Some client facing best practice consulting experience, preferred

License/Certifications:

• One or more current business applications technology certifications, preferred

Software:

• Microsoft Visio, PowerPoint, Word, and SharePoint, required
• Smartsheet, preferred
• ERP Experience (OpenAir, Microsoft Dynamics Business Central, or Microsoft Dynamics 365 Finance & Operations, NetSuite, or Acumatica), preferred
• CRM experience (Microsoft Dynamics, NetSuite or Salesforce), preferred
• Enterprise software strategy, selection, and implementation experience, preferred

Language:

• N/A

Other Knowledge, Skills & Abilities:

• Strong analytical, problem solving, facilitation, documentation, and communication skills
• Excellent communication and presentation skills, both verbal and written
• Excellent interpersonal and customer relationship skills
• Business process analysis, design, and process flow skills
• Excels at operating in a fast-paced technical environment

Keywords:
Salesforce, Sales Cloud, Service Cloud, Marketing Cloud, Business Central, Microsoft Dynamics Business Central, Microsoft Dynamics Finance & Operations, Microsoft Dynamics 365, Dynamics 365 CRM, Microsoft Customer Experience Platform, Business Analyst, BA, Enterprise Tester, Requirements Gathering, User Experience, User Enablement, Data Visualization, Software, Definition, Custom Applications, Data Analytics, Cloud Strategy, SharePoint, Office 365, O365, SFDC, D365, Acumatica, NetSuite. OpenAir

Individual salaries that are offered to a candidate are determined after consideration of numerous factors including but not limited to the candidate\'s qualifications, experience, skills, and geography.

California Range: $125,000 - $162,000
Colorado Range: $125,000 - $162,000
New York City/ Valhalla Range: $125,000 - $162,000
Washington Range: $125,000 - $162,000

About Us:

BDO delivers assurance, tax, digital technology solutions and financial advisory services to clients throughout the country and around the globe. We offer numerous industry-specific practices, world-class resources, and an unparalleled commitment to meeting our clients\' needs. We currently serve more than 400 publicly traded domestic and international clients.

• Unparalleled partner-involvement
• Deep industry knowledge and participation
• Geographic coverage across the U.S.
• Cohesive global network
• Focused capabilities across disciplines

BDO brings world-class resources and exceptional service to each and every one of our clients. BDO USA is a member of BDO International, the world\'s fifth largest accounting network.

BDO offers a competitive Total Rewards package that encompass so much more than - \xe2\x80\x9ctraditional benefits\xe2\x80\x9d. Our wide range of rewards and our employees\' ability to customize rewards to their individual needs are two of the reasons why BDO has been honored with so many workplace awards, including 100 Best Companies for Working Parents, Working Mother 100 Best Companies, Top Entry Level Employer, 2022 National Best & Brightest Companies to Work For and more.

Some examples of our Total Rewards offerings include:

• Competitive pay and eligibility for an annual performance bonus.
• A 401k plan plus an employer match
• Comprehensive, medical, dental, vision, FSA, and prescription insurance from day one
• Competitive Paid Time Off with daily accrual from day one of employment, plus paid holidays
• Paid Parental Leave
• Adoption Assistance
• Firm paid life insurance
• Wellness programs
• Additional offerings include BDO Flex, Group Legal insurance, Pet insurance and Long-Term Care Insurance

Above offerings may be subject to eligibility requirements.

BDO