Work Location: Westbrook, Maine Goodwill stores handle hundreds of donations daily, and we are hiring quick-thinking, hard workers to perform light warehouse work. Donation Specialists greet donors, accept donations, and then use light machinery to move heavy loads. Donation Specialists can also expect to sort donations by type and quality. Quick decision-making is a must. Goodwill NNE also expects Donation Specialists to be able to say \xe2\x80\x9cno thank you\xe2\x80\x9d to items we cannot accept and politely explain why to each customer. You will work in the \xe2\x80\x9cback room\xe2\x80\x9d of a store, with regular trips outside to accept donations. Every back room is different and can change dramatically based on the day and season; you will never live the same day twice in this job. Donation Attendants get safety training on using pallet jacks and other equipment that helps move donations. JOB SUMMARY: The Donation Specialist works under the direction of store management to maintain efficient store operations. Provides outstanding customer service while maintaining a clean, organized, safe work environment. Receives and sorts great quality merchandise from donors to support an efficient production process. The Donation Specialist creates a positive employee and customer experience by consistently exhibiting citizenship behaviors and supporting Goodwill\xe2\x80\x99s mission. ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES: Essential duties include the following:
Inspect, accept, track, and sort donations into proper value stream
Provide best in class customer experience
Exercise due care in the performance of job tasks. Must follow Agency safety policies and procedures established within respective departments. SAFETY BEGINS WITH YOU!
Receives donations, issues donation receipts and assists donors when applicable
Works with supervisors to ensure individual goals are met on a consistent basis.
Sorting merchandise into categories
Operate power equipment to organize and store donated product
Loading material in to gaylords, trucks, and trailers for export
Processes material at donation site by sorting donations made throughout the day
Accepts Donations from customers, loading goods in to hampers for sort
Perform other duties as assigned MINIMUM QUALIFICATIONS
Ability to display a positive, friendly attitude in order to maintain a positive work environment
Mathematical and literacy skills to support job duties
Ability to use all essential job equipment and tools, including loading and unloading the trailer
Ability to work a flexible schedule based on business needs which includes, evenings, weekends and holidays.
Criminal background check that meets agency standards
Exerting up to 100lbs of force occasionally, and/or up to 50lbs of force frequently, and/or up to 20lbs of force constantly to move objects
PREFERRED QUALIFICATIONS
Light manufacturing, Donation, warehouse work experience, or certification
Prior thrift or used goods Donation experience
High school diploma, GED, HiSET, or equivalent
In addition to employment that is fulfilling, meaningful, and supportive, Goodwill employees also receive:
Medical Insurance
Flex Spending
Vision and Dental offered *
Paid Short & Long Term Disability
Paid Life Insurance
Generous Paid Time Off Plan (pro-rated for Part-Time employees) *
Paid Holidays (pro-rated for Part-Time employees) *
403(b) retirement plan, with employer match *
40% Employee discount at Goodwill stores in ME, NH & VT *
Valuable job training with growth potential *
Discount on personal cell phone plans *
Local community discounts *
These benefits also available to Part-Time employees
Education
Preferred
High School Diploma/GED or better
Skills
Preferred
Customer Service
Interpersonal Skills
Leadership
Behaviors
Preferred
Team Player: Works well as a member of a group
Motivations
Preferred
Self-Starter: Inspired to perform without outside help
Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
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