The Department of Unemployment Assistance (DUA) administers the Unemployment Insurance (UI) program which provides temporary income assistance to Massachusetts workers who are unemployed through no fault of their own and who are able to work, available for work and looking for a job. Under the direction of the Director of Benefit Performance, the Document Processing Manager will lead the operations of the DUA Document Processing Department.
The Document Processing Manager will establish and implement policies and procedures, provide distribution of work and staffing oversight for DUA\xe2\x80\x99s Document Processing Department with a clear focus on improving the customer experience, including optimization of personnel, hardware and system enhancements related to DUA\xe2\x80\x99s document processing efforts in the Revenue and Benefits areas. He/she will provide data analysis and make recommendations to the Director of Benefit Performance regarding technology enhancements and upgrades.
The Manager will direct and coordinate projects that have been identified as priorities by the Director of Benefit Performance while building synergies within all units and maintaining sufficient flow of information and developing effective communications. The incumbent is responsible for messaging, designing, and maintaining document processing business flows, report analysis and implementing changes that improve the customer experience with DUA.
Additionally, the Manager will oversee forecasting and plan coverage for the unit\xe2\x80\x99s work during peak workload periods and work with the DUA management to allocate resources accordingly.
The successful candidate should have excellent verbal and written communication skills, experience in project management, problem solving, and advanced Microsoft Excel Skills.
Preferred Qualifications:
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