Job Description

Grow as We Grow and Take Your Career to New Heights!

Valet Living Doorstep is the standard-setting waste and recycling collection amenity that adds value and convenience to more than 1.8 million apartment homes across 40 states.

As a District Manager, you will be responsible for managing the total service delivery for 20 \xe2\x80\x93 30+ apartment communities and providing direction and oversight for 15-30+ associates (Service Valets) within an assigned district. In this role, you will report to the Director of Operations and work in collaboration with our sales team and ensure client satisfaction through ongoing client engagement and oversight of a part-time workforce responsible for trash and recycling collection on assigned properties.

Salary range: $45,000-$55,000
Bonus: target bonus is 10% of annual salary (divided and paid out quarterly)
Company vehicle provided
Schedule: This position requires willingness to work a variable schedule which could include hours in the morning/early afternoon and evening, depending on current business needs. You will work from both a home office and in-field (community properties), as necessary

Essential job duties include:

Daily Operations:

• Provide on-call support to associates (Service Valets) and communities
• Responsible for recruiting, hiring, onboarding, and training part-time associates (Service Valets)
• Responsible for ensuring daily and nightly completion of resident doorstep trash/recycle pick-up for assigned properties
• Inspect properties regularly for resident and Service Valet compliance
• Responsible for creating and managing schedules for part-time workforce and reviewing/approving timecards
• Manage a labor budget of up to $150k depending on number of assigned properties
• Performs other duties as assigned

Customer Retention:

• Make informed decisions with consideration of customer/associate impact, ensuring maximum quality of service
• Responsible for addressing clients and resident concerns and/or complaints with effective, lasting solutions
• Create and maintain cooperative working relationships and frequent communication with property staff through daily site visits and immediate response to questions and concerns
• Promote and educate property staff on new service offerings from Valet Living

Organizational Activities:

• Comply with, promote, and train associates on all safety policies and procedures. Report all safety incidents in a thorough and timely manner
• Attend team meetings virtually, in person, or off-site when needed
• Act in accordance with organizational and quality standards
• Discuss associate\xe2\x80\x99s development needs and subsequently facilitate appropriate support, coaching and/or training opportunities
• Assist with property launches (container distribution)

Qualifications:

• High school diploma or GED equivalent
• Multi-location management experience of dispersed workforce
• Customer service and prior people management experience (preferred in a part-time workforce)
• Proficiency in MS Word, Outlook, Excel & Power Point
• Knowledge of basic employment law, customer service fundamentals, and leadership/management principles
• Unwavering work ethic, integrity, and sense of accountability
• Ability to manage stress and adapt to changing environment, comfortable with complexity
• Ability to perform effectively in environments with frequent workload changes and competing demands
• Effectively communicate with others both verbally and written
• Build effective teams, hold self/others accountable
• Able to work with cross-functional teams within the organization
• Ability to prioritize tasks based on clients\xe2\x80\x99 needs (immediate response to client concerns

Physical Requirements and Special Conditions of Employment:

• This position requires that you can lift and/or carry up to of 50lbs, walk distances of the property including up/down stairs, bend at waist and/or knees and lift arms at/over shoulder
• Valid driver\xe2\x80\x99s license and ability to operate company vehicle in a manner consistent with local and state rules and regulations and company policy
• Ability to work outdoors and be exposed to hot and cold temperatures
• Flexibility to work variable schedule and/or be on call during irregular hours depending on business needs

Our full-time associates are provided with the following comprehensive, flexible benefits:

• Health coverage for you and your family through medical, dental, vision plans
• Pet insurance plan options
• Tax advantages through healthcare savings and flexible spending accounts
• Financial protection through disability, life, accidental death & dismemberment, and business travel insurance
• 401k plan
• Paid time off program
• Support for continued education through tuition reimbursement
• Referral bonus program
• Associate and family assistance program
• Associate discount program
• Rewards and recognition program

Are you a current Valet Living employee? If so, click
here to apply.

Valet Living is an Equal Opportunity Employer that values the strength diversity brings to the workplace. We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, gender identity, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law.