Job Description

Description

Dispatcher I, Range 119

Dispatcher II, Range 122

Dispatchers receives, evaluates, and processes emergency and non-emergency calls for the County Law Enforcement, Fire, and EMS Departments; answers inquiries for information from general public as well as other criminal and non-criminal justice agencies; dispatches patrol, fire, and EMS units; maintains, types, and files various records and documents; interacts with the general public, criminal, and non-criminal justice agencies in person and via telephone.

Examples of Duties

• Responds to radio calls from law enforcement and emergency personnel in the field; acts as backup communication for field personnel for public works and the school district; performs record searches from local databases and those maintained by the FBI (NCIC), International Criminal Justice & Public Safety Network (NLETS), and the State of Nevada (NCJIS) for warrant and criminal history status on field suspects and in-custody detainees; confirms active warrants and transportation requirements for other law enforcement agencies; verifies and disseminates information received by the teletype to field officers; gathers and translates information from field officers for efficient queries into the teletype.
• Receives 911 calls for assistance within Eureka County; dispatches emergency units and relays information to emergency response units; provides emergency medical instruction using locally-approved protocols; maintains calm in emergency situations; handles stress related to various emergency calls; dispatches appropriate units for alarm calls.
• Processes information requests from the general public, criminal, and non-criminal justice agencies.
• Maintains a computer log; operates and logs video and audio equipment; maintains local databases by entering calls for requests for services or officer initiated activity; enters and maintains local house watch list and emergency contact information in local databases.
• Processes work cards, traffic accident reports, case reports, sex offender and ex-felon registrations, concealed weapon permit, civil process requests of all types for service and identification files by ensuring all teletypes have been requested and filed.

• A valid Nevada State driver\'s license for County-designated equipment to be operated; be at least eighteen (18) years old on date of appointment; be a U.S. citizen; ability to successfully pass a background investigation to qualify for and maintain certification to operate NCIC, CJIS, and related computers.

• Knowledge of basic computer procedures; use of reference books and manuals; office procedures, including filing, record keeping, and operation of basic office equipment; correct English usage, including spelling, grammar, and punctuation.
• Ability to learn techniques for communicating with people in emergencies and varying stages of distress; learn basic law enforcement terms and radio codes; learn proper questioning techniques to determine the nature of call and level of emergency; learn available resources for responding to emergencies and calls; learn geography and jurisdictional boundaries of service area; tend to multiple tasks at the same time; learn proper procedures for operation of NCIC/NCJIS/NLETS information systems; speak clearly over the telephone and radio; communicate with individuals from different backgrounds and communication abilities; use a computer; learn and follow detailed written and verbal procedural directions; evaluate information for consistency and proper course of action; make decisions quickly and accurately; keep documentation of activities; sort, index, and file documents using developed coding system.

Government Jobs