Director Of Operations
Colchester, VT 05446, United States
Job Description
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We are seeking a Director of Operations to support the General Manager in managing the Rooms, Food and Beverage, Shuttle and Repairs and Maintenance Departments to achieve the guest satisfaction scores, operating and financial goals of the owner. The Director of Operations will act as General Manager in his/her absence when necessary. Experience:
- Minimum of 3-5 years of management experience, preferably in both rooms and F&B.
- Associates degree of high degree preferred.
- Proficient with PMS system. Computer literacy and financial management a must.
- Lead all operational managers to success on daily, weekly, monthly and annual action plans related to property strategic plan. Able to handle cash and credit transactions.
- Ensure up-sell programs throughout the hotel.
- Able to effectively deal with internal and external customers, some of whom will require high level of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts.
- Able to observe and detect signs of emergency situations. Able to remain calm and alert, during emergency situations and/or heavy hotel activity, serving as a role model for clerks and other associates.
- Working knowledge of federal, state and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues and labor relations, including, but not limited to the following statues and their comparable state and local laws.
- Able to establish and maintain effective working relationships with associates and customers.
- Coordinate adequate MOD coverage and act as Manager on Duty per schedule.
- Able to make sound business decisions and take action quickly based on previous experience and good judgment.
- Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning.
- Command of the English language both written and verbal.
- Ensure efficient guest registration, checkout, guest service, and telephone service, while ensuring all brand standards are being applied.
- Implement company and franchise programs.
- Prepare forecasts and reports and assist in the development of the annual budget.
- Plan, organize, facilitate, attend, and/or participate in various hotel and departmental meetings. Ensure compliance of brand standard operating procedures and policies.
- Track guest satisfaction surveys and maximize usage of the guest response tracking system.
- Interview, hire, train, develop, resolve problems, provide open communication and recommend discipline and/or termination when appropriate of staff members. Ensure timely completion of performance appraisals.
- Coordinate activities with other hotel departments in order to facilitate increased levels of communication and guest satisfaction.
- Resolve customer complaints; anticipate potential problems by reviewing and monitoring complaints, operational issues, business flow and associate performance to ensure high levels of customer satisfaction and quality.
- Develop strong relations with the sales team to discuss and implement sales strategies to continually improve occupancy levels and revenues.
- Regular attendance in conformance with the standards is essential to the successful performance of this position.
- Comply with attendance rules and be available to work on a regular basis.
- Perform any other job related duties as assigned.
- Conduct weekly walk through inspections of the hotel.
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Retirement plan
- Vision insurance
- 10 hour shift
- 12 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Night shift
- On call
- Overnight shift
- Overtime
- Weekend availability
- Colchester, VT 05446: Reliably commute or planning to relocate before starting work (Required)
- Health insurance
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Job Detail
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Job IdJD4262663
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationColchester, VT 05446, United States
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EducationNot mentioned