Job Description

Overview

We are seeking a highly experienced and visionary Director of Hotel Operations to oversee and lead the operational aspects of our luxury independent hotel. As the Director of Hotel Operations, you will play a pivotal role in ensuring the smooth and seamless functioning of your departments, delivering exceptional guest experiences, and maintaining the highest standards of service and quality.

Responsibilities:

As a member of the hotel\xe2\x80\x99s Executive Committee, the role of the Director of Hotel Operations is to work with the Managing Director/General Manager and your fellow senior executives in coordinating, directing, and managing your departments to achieve maximum profitability, ensure guest satisfaction and protect the financial and physical assets of the business. This will be achieved through: -

1. Leadership and Strategic Planning:

• Develop and implement strategic plans and initiatives to enhance operational efficiency, guest satisfaction, and revenue growth.
• Provide strong leadership and guidance to your department heads, fostering a collaborative and high-performance culture.
• Recommend to the General Manager changes or innovations to practice, procedure, and operation with potential favorable effect on service and quality assurance.

2. Guest Experience and Service Excellence:

• Maintain an unwavering commitment to exceptional guest service, ensuring that guest expectations are consistently exceeded.
• Foster a service-oriented environment throughout the hotel, promoting a personalized and memorable guest experience.
• Manage and enhance the hotel\'s quality process to include, but not limited to, communicating goals, empowering team members, managing service recovery techniques and problem resolution and measuring satisfaction.

3. Operations Management:

• Oversee and coordinate the day-to-day operations of your hotel departments, including front office, guest services, housekeeping, health club, and other relevant areas.
• Monitor and analyze operational performance, implementing corrective actions and process improvements as needed.
• Establish and enforce operational policies, procedures, and standards to maintain quality and compliance.

4. Financial Performance:

• Collaborate with the finance department to establish and manage departmental budgets, ensuring financial goals are met or exceeded.
• Identify revenue enhancement opportunities and cost-saving initiatives while maintaining uncompromising service quality.
• Ensure all payroll costs and other expenses are properly monitored and controlled in accordance with budgets and monthly forecasts, and that theoretical flow is maintained.

5. Team Development and Training:

• Recruit, train, mentor, and inspire a high-performing team, fostering professional growth and development.
• Conduct regular performance evaluations, provide constructive feedback, and recognize outstanding achievements.
• Encourage and maintain open and clear communication, rapport, and cooperation with all internal departments to foster the best possible service to all guests and staff members.

6. Collaborative Partnerships:

• Build and maintain positive relationships with fellow executives and department heads.
• Collaborate with cross-functional teams to drive innovative initiatives and improve interdepartmental communication and cooperation.

Responsibilities

• Bachelor\xe2\x80\x99s degree in hospitality management, Business Administration, or a related field.
• Minimum 5 years\xe2\x80\x99 senior experience in luxury hotel operations
• Strong leadership skills and the ability to inspire and motivate a diverse team.
• Excellent problem-solving abilities and decision-making skills, with a keen attention to detail.
• In-depth knowledge of hotel operations, industry trends, and best practices.
• The hotel is working to add more technology with guest-facing applications along with an ability better understand and communicate with our guests. Previous experience in this area would be an advantage.
• Exceptional communication and interpersonal skills, with the ability to interact effectively with guests, staff, and stakeholders.
• Demonstrated financial acumen and the ability to drive revenue generation and cost control.
• Proficiency in hotel property management systems and other relevant software applications.

PI222057483

Boston Harbor Hotel MA32