Job Description

JOB SUMMARY

The Director of Human Resources will assist in overseeing the delivery of an exceptional employee experience, develop and retain talent and create a culture of inclusivity and transformation. This includes implementing strategies related to talent management, succession planning, manager/leader development, team effectiveness, and overall employee engagement. This role works closely with the senior leadership team to support multiple hotels and the corporate team.

ESSENTIAL JOB FUNCTIONS

• Conducts periodic check-ins with hotel and corporate leadership teams via telephone calls, video meetings, and in-person site visits.
• Act as a trusted advisor, consultant, and confidant to hotel and corporate leadership teams, proactively offering advice, counsel, and partnership related to HR challenges.
• Ensure compliance related to Equal Employment Opportunity, Americans with Disabilities Act, Family and Medical Leave Act, and other federal and state regulations to mitigate risk and liability.
• Responsible for creating and driving Talent Acquisition strategy and partnering with hotel leadership to ensure recruiting efforts are meeting the needs of the properties.
• Provides oversight on employment and workplace investigations with the highest level of professionalism, integrity, and confidentiality. Prioritize prompt and thorough investigations, conducted objectively and free from bias.
• Ensure compliance related to all benefits programs including Leave of Absences.
• Drive diversity awareness and demonstrate behaviors that create a culture of acceptance, belonging and inclusion
• Oversees employee discipline and terminations with hotel leadership, consult VP of HR as needed.
• Maintain communication boards, checklists, daily/weekly updates as assigned.
• Conducts and properly documents employee investigations related to harassment, discrimination, employee relations, etc. and provides next steps/guidance to hotel leadership.
• Manages unemployment claims to gather and provide information needed to respond to the claim in a timely manner.
• Conduct periodically scheduled meetings to provide Q&A opportunities for hotel and corporate leadership and hotel employees.
• Provide reports/updates to hotel leadership to properly track new hire paperwork, onboarding sessions, training sessions, benefit enrollment, W/C claim updates, LOA updates, and exit interview feedback.
• Assist during both pre- and post-acquisition of new properties as assigned.
• Work closely with hotel leadership to properly document and process Workers\' Compensation claims; serve as liaison between hotel leadership and W/C provider to ensure compliance and timely responses to status changes.
• Provide guidance to property management teams on all HR matters, directing staff on HR functions, and developing, interpreting, and implementing policies and procedures according to federal and state laws and regulations.
• Support hotel management and employees with payroll related questions; works closely with Payroll & Benefit Specialist to resolve issues and ensure compliance.
• Provide training sessions to hotel leadership and employees as needed.
• Cultivate professional and technical knowledge by attending educational workshops, HR conferences, reviewing professional publications, establishing personal networks, and participating in professional HR associations.
• Similar and related duties as assigned.

EDUCATION

• Bachelor\'s degree from an accredited university or equivalent in related field.

EXPERIENCE

• A minimum of twelve (12) years of Human Resources experience in a hotel setting.
• A minimum of six (6) years Human Resources supervisory experience in a hotel setting.

SUPERVISORY RESPONSIBILITIES

Spends the majority of the time (50% or more) achieving organization objectives. A portion of the time may be spent performing individual tasks, but primary duties are supervisory or organizational-goal related. Analyzes and resolves problems, determines work techniques, monitors for regulatory compliance, maintains production, interprets and creates policies, and demonstrates solid subject matter knowledge. Establishes departmental goals and objectives, functions with independence, and makes decisions on matters of significant importance. Manages financial, and/or physical resources; proactively assesses risk to establish systems and procedures to protect organizational assets. Exercises judgment within defined procedures and policies to determine appropriate action. Develops systems to ensure subordinates adhere to policies and procedures in compliance with organizational goals and objectives.

Specific supervisory duties include, but are not limited to the following:

• Determines and creates policies, procedures, and manuals.
• Establishes objectives and goals; plans, organizes, and manages workflow.
• Investigates and resolves concerns and complaints.
• Provides assistance and support; maintains a positive and professional working environment.

LICENSES & CERTIFICATIONS

• PHR certification from HRCI
• SHRM-CP certification

SKILLS & ABILITIES

This position requires the capability to understand and follow both oral and written directions, as well as knowledge and use of correct business English and office practices. Must be able to communicate effectively with others, analyze and resolve problems, maintain effective working relationships, and interact successfully with internal and external customers.

• Proven ability to successfully navigate the complex and multifaceted nature of openings and transitions in the hospitality industry.
• Excellent project management skills.
• Exceptional communication skills, able to effectively communicate both verbally and in written context with all levels of management and external stakeholders.
• Strategic thinking.
• Attention to detail.
• Computer proficiency in Google Workspace.
• Computer proficiency in Microsoft Word and Excel.
• Understands how to develop and implement business strategies.
• Ability to interpret and create policies, procedures, and manuals.
• Excellent customer service skills.
• Able to lead in a culturally diverse work environment, a champion for diversity in the organization.
• Able to adapt dynamically to shifting internal and external conditions.
• Exceptional emotional intelligence and interpersonal skills, with the ability to build strong working relationships with team members at all levels.
• Visionary mindset, capable of developing and executing a comprehensive business strategy that aligns with brand identity.
• Knowledge of key industry trends, regulations, and the current industry landscape.
• Able to engage diplomatically and effectively with third party owners and operators, empathizing, and reacting appropriately to partner feedback and helping resolve issues where necessary.
• Proficient in time management; the ability to effectively organize and manage multiple priorities.
• Ability to take initiative and effectively adapt to changes.
• Recognizes an emergency situation and takes appropriate action.
• Able to establish and maintain a cooperative working relation.
• Ability to interpret and create spreadsheets.
• Able to use sound judgment; work independently, with minimal supervision.
• Strong analytical and problem-solving skills.
• Performs well with frequent interruptions and/or distractions.
• Basic math skills.

TRAVEL REQUIREMENTS

• 40% travel required.

PHYSICAL DEMANDS

• Balancing: Maintaining body equilibrium to prevent falling and walking, standing or crouching on narrow, slippery, or erratically moving surfaces. Specifically, when the amount of balancing exceeds that needed for ordinary motion and maintenance of body equilibrium.
• Crouching: Bending the body downward and forward by bending leg and spine.
• Reaching: Extending hand(s) and arm(s) in any direction.
• Standing: Particularly for sustained periods of time.
• Walking: Moving about on foot to accomplish tasks. Specifically, for long distances or moving from one work site to another often.
• Pushing: Using upper extremities to press against something with steady force in order to thrust forward, downward, or outward.
• Pulling: Using upper extremities to exert force in order to draw, haul, or tug objects in a sustained motion.
• Lifting: Raising objects from a lower to a higher position or moving objects horizontally from position-to-position. Specifically, if it occurs to a considerable degree and requires substantial use of upper extremities and back muscles.
• Talking: Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.
• Hearing: Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discriminations in sound.
• Hands to Fingers: Picking, pinching, typing, or otherwise working, primarily with fingers rather than with the whole hand as in handling.
• Repetitive Motion: Substantial movements (motions) of the wrists, hands, and/or fingers.
• Close Vision: Clear vision at 20 inches or less. Required to perform an activity such as preparing and analyzing data, transcribing, viewing a computer terminal, extensive reading or visual inspections.
• Peripheral Vision: Ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point.
• Depth Perception: Ability to judge distances and spatial relationships (three-dimensional).
• Focus Ability: Ability to adjust the eye to bring an object into sharp focus.
• Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a minor amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

WORK ENVIRONMENT

• None: No exposure to adverse environmental conditions (typical office/administrative setting).

DISCLAIMER

This job description indicates, in general terms, the type and level of work performed as well as the typical responsibilities of team members in this classification. The duties described are not to be interpreted as being all-inclusive to any specific team member. Nothing in this job description changes the at-will employment relationship existing between the Company and team members.

The Essential Job Functions, Physical Requirements, and Work Environment characteristics described are representative of those that must be met to successfully perform the essential functions of this job. Management reserves the rights to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so that qualified team members can perform the essential functions of the job.

About Lodging Dynamics Hospitality Group: Lodging Dynamics Hospitality Group is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Lodging Dynamics does not discriminate based on disability, veteran status, or any other basis protected under federal, state, or local laws. Lodging Dynamics Hospitality Group is based in Provo, Utah and is a nationally recognized, award-winning operator of premium-brand, select service, and extended-stay hotels, and one of a few third-party operators approved by Marriott and Hilton. The Company has managed hotels in the Marriott, Hilton, Hyatt, and IHG premium-brand families. For more information, visit .

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