Job Description

SUMMARY:

Under the general direction of the General Manager, the Director of Hotel Operations is responsible for planning, organizing, and directing all functions required to ensure casino and hotel operations are executed in a cost-effective, compliant, and guest-focused manner. The Director oversees multiple departments, including the 101-room Hotel (Front Desk, Retail, PBX, Reservations, Housekeeping) and Environmental Services (EVS) and other departments as assigned by the General Manager, ensuring excellence in service delivery, operational efficiency, and profitability across all business units.




This role plays a key leadership role in achieving property objectives through strategic budgeting, financial oversight, and departmental performance management, while maintaining Ohkay Hotel Casino standards and fostering a culture of accountability, teamwork, and continuous improvement.

ESSENTIAL DUTIES, RESPONSIBILITIES, and TASKS include the following and are to be performed within the company's policies and procedures. Additional duties may be assigned.

Lead the organization in an ethical, compliant, and service-driven manner. Direct and oversee

day-to-day operations for the Hotel

, ensuring operational excellence and outstanding guest experiences.

Develop, implement, and manage the annual operating budget

for assigned departments, ensuring adherence to financial goals, cost controls, and profitability targets. Identify, evaluate, and execute

revenue-generating opportunities

across hospitality and gaming operations. Maintain and enhance guest satisfaction and brand reputation through professional conduct and service consistency. Determine and manage staffing levels to maximize operational efficiency while maintaining guest service standards. Oversee hotel operations, including Front Desk, PBX, Reservations, Retail, Housekeeping, and EVS, ensuring guest rooms and public areas meet cleanliness, presentation, and maintenance standards. Monitor departmental budgets, labor costs, and performance metrics, ensuring financial objectives are achieved and variances are addressed proactively. Ensure compliance with all Federal, State, Tribal, and local gaming and hospitality regulations. Uphold and enforce safety, sanitation, and maintenance standards throughout the property. Prepare, verify, and submit financial reports, forecasts, and monthly projections as required. Support property initiatives, special projects, and capital improvement efforts as directed by the General Manager. Maintain confidentiality of all guests, employees, and property information. Serve as a role model for professionalism, punctuality, and appearance. Foster strong collaboration between departments and ensure alignment with organizational goals and values. Support the Sales Department with Conference related hotel sales a hotel group sales. Always maintain good personal hygiene and a professional appearance. Compliance with punctuality and attendance policies required. Work independently and in a team-oriented, collaborative environment. Ability to successfully interact with all levels of team members and management.

SUPERVISOR RESPONSIBILITIES:

Develops and implements short-and long-range strategic, operational, and financial plans for assigned departments. Collaborate with department managers to establish measurable goals, monitor results, and ensure accountability. Recruits, trains, mentors, and evaluates team members to build leadership capacity and service excellence. Oversee daily departmental operations, scheduling, payroll/time approvals, and performance documentation. Administers disciplinary actions in accordance with company policies. Conducts regular staff meetings to communicate objectives, performance results, and guest service priorities. Monitors and enforces compliance with all internal control, safety, and HR policies. Responsible for weekly time sheet approvals and leave requests Responsible for tip reporting (if applicable) Responsible for scheduling of shifts (if applicable) Qualifications

QUALIFICATIONS:

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE:

High school diploma or GED equivalent. Bachelor's degree in Business Administration, Hospitality Management, or a related field or a minimum of 10 years of management experience in Hotel Operations in a casino environment, or a equivalent combination of education and experience. Minimum of 5 years' experience retail management. Prior experience managing hotel front office, housekeeping, and reservations required. Must be 21 years of age. Must be able to obtain and maintain the required OOGC License. Must be a US citizen or provide documentation to work in the US.

SKILLS

:


Comprehensive knowledge of casino and hotel operations, regulatory compliance, and guest service standards. Strong financial acumen, including budget development, forecasting, and variance analysis. Proven leadership and team development skills. Demonstrate proficiency with Global Distribution Systems and Online Travel Agencies Previous Experience in hotel yield management Excellent oral and written communication abilities. Proficiency in Microsoft Office Suite and hotel/casino management systems such as OPERA, and POS interfaces. Strong analytical, organizational, and problem-solving abilities. Demonstrated ability to work collaboratively in a fast-paced, multi-departmental environment. Knowledge of safety, sanitation, and maintenance procedures for hospitality environments.

EQUIPMENT:

Computers and related software (Microsoft Office, OPERA, Symphony) Multi-line telephone systems and PBX Fax and copier machines

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee will be required to stand and walk for prolonged periods of time, may occasionally be required to stoop, kneel, stretch, bend, and lift up to 25 pounds. May be required to lift over 25 pounds on occasion.

WORK ENVIRONMENT

Work is performed in a combination of office, casino, and hotel environments. The position requires flexibility in scheduling, including evenings, weekends, and holidays, to meet business needs, project deadlines, and operational priorities.