Digital Service Specialist
Job Description
This position services the organization\xe2\x80\x99s Digital Service Specialist ensures a high level of quality and customer satisfaction across these products and services. The representative is responsible for the daily eBanking support calls, emails, web requests, secure messages, and branch inquiries; including internet banking, online cash management services, mobile banking, online bill payments, telephone banking, merchant services, eCapture, debit cards, and other applicable services. This position must be able to assist customers with basic system requirement and troubleshooting over the phone and/or email. Additionally, the representative will be expected to cross sell different Electronic Banking products and services, and should be comfortable with IT terminology.
High School Diploma or equivalent, background in customer service, and/or banking experience preferred, strong oral and written communication skills, strong PC skills; working knowledge of all common Office applications (i.e. Word & Excel) and internet application, strong team player, strong organizational skills and detail oriented with ability to prioritize and handle multiple tasks, ability to work effectively under pressure and to meet deadlines.
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Job Detail
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Job IdJD4356963
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationHonolulu, HI 96817, United States
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EducationNot mentioned