Desktop Tech Support
Denver, CO 80111, United States
Job Description
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Position Summary:
The primary role of the Helpdesk/Desktop Technician is to provide technical support to end users and maintain overall IT functionality via the helpdesk through onsite or remote assistance. This includes troubleshooting and resolving hardware and software problems. Knowledge and Skill Requirements:
General office equipment Job Type: Full-time Pay: $50,000.00 - $70,000.00 per year Benefits:
The primary role of the Helpdesk/Desktop Technician is to provide technical support to end users and maintain overall IT functionality via the helpdesk through onsite or remote assistance. This includes troubleshooting and resolving hardware and software problems. Knowledge and Skill Requirements:
- 1-2+ years\xe2\x80\x99 experience providing end user support in an enterprise IT environment. Banking experience a plus.
- Provide excellent customer service via the helpdesk both onsite and remote.
- Create incident tickets, update incident tickets and close incident tickets using ticketing system
- Knowledge of and experience with Microsoft 365 and other Microsoft applications
- College degree a plus
- A professional attitude, excellent customer service and neat appearance are essential
- Good written and verbal communication skills
- Able to work independently and with others
- Able to master and support a large and diverse base of hardware and software technologies
- Analytical and problem-solving abilities
- Ability to effectively prioritize and execute tasks
- Ability to lift and transport objects, such as computers and peripherals
- Learn all deployed technologies and provide full service/first contact resolution of technical problems in a fast-paced, team-orientated environment
- Provide desktop and software troubleshooting/administration working closely with members of the IT department to learn and build software, hardware and troubleshooting skills and knowledge
- Troubleshoot, upgrade and repair desktop PCs
- Configuration and troubleshooting of cloud VOIP system
- Support and configuration of the printer/copier environment
- Maintain/Update Standard Operating Procedures for all relevant processes and technologies
- Document all support and maintenance activity with incident tracking software.
- Diligently and consistently follow departmental and organizational policies and procedures
- Maintain equipment inventories
- Track equipment warranties and replacement
- Troubleshoot, upgrade and support Apple mobile devices
- Respond to emergency system outages as required
- Other duties as assigned
General office equipment Job Type: Full-time Pay: $50,000.00 - $70,000.00 per year Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Professional development assistance
- Referral program
- Tuition reimbursement
- Vision insurance
- Monday to Friday
- Denver, CO 80111: Reliably commute or planning to relocate before starting work (Required)
- Bachelor\'s (Preferred)
- Help desk: 1 year (Preferred)
- Computer hardware: 2 years (Required)
- software technology: 2 years (Preferred)
- End user support: 2 years (Preferred)
- Banking environment: 1 year (Preferred)
- English (Required)
- Health insurance
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Job Detail
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Job IdJD4250106
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDenver, CO 80111, United States
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EducationNot mentioned