Job Description

Tech Support Specialist

Posted: May 11, 2023
Job Category: IT
Requisition Number: TECHS001062

Endeavor Health Services is seeking a detail-oriented, full-time Technology Support Specialist. The ideal candidate will support all functions of the Information Systems Department and provides IT assistance to agency end-users.

ESSENTIAL FUNCTIONS:

• Initiate and ensure systems integration for all Endeavor\'s computer hardware, software, A/V, networking and telecommunications equipment.
• Manage and ensure the integration of Endeavor\'s computer systems including financial, data base, word processing, local/wide area networks, telecommunications, client service information, personnel, payroll, and utilization of computer personnel.
• Performs systems analysis of current and future systems; designs, coordinates implementation and documents current system operation.
• Coordinate, supervise, install and configure hardware and software on an as needed basis.
• Develop and maintain data and system security.
• Participates in evaluation and makes recommendations regarding the selection of hardware and software systems.
• Communicate in an effective and friendly manner with staff in order to keep computer systems running smoothly.
• Provide technical assistance, on an as needed basis, to all end users for hardware, software, and end-user issues.
• Troubleshoot system failures, determine and implement course of action, under the direction of the IT Manager

Qualifications:

• Bachelor\xe2\x80\x99s degree is required. Degrees or additional certifications in technology or computer-related disciplines are preferred
• 2 years of paid computer related experience is preferred
• Must display excellent judgement, maturity and professionalism at all times
• Must be mission-focused and motivated to help and possess an excellent attitude
• Excellent communication and customer service skills are required
• Strong computer skills are required
• Experience with Microsoft operating systems and desktop applications is required
• Clean, valid NYS driver\xe2\x80\x99s license and daily access to a vehicle is required
• Must be willing to travel to company clinics throughout City of Buffalo, Orchard Park, Lancaster and Rochester
• Must be willing to work flexible hours, including some evenings (until 9pm) and Saturday mornings

We offer competitive salaries and an array of employee benefits, including:

• Medical
• Dental
• Company Paid Vision
• Company Paid Life and AD&D
• Company Paid Long Term Disability
• Supplemental Life and AD&D
• Supplemental Short Term Disability
• 401 (K) retirement savings plan with company contribution
• 10 paid holiday
• Generous paid vacation
• Paid sick time
• Employee Assistance Program
• Sign on bonus

EOE Statement

WE ARE AN EQUAL OPPORTUNITY EMPLOYER. Applicants and employees are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.

PI217697220

Endeavor Health