Job Description

Industrial Controls Specialist/Tech Support
Objective:

Our Industrial Control Tech Support Specialists actively and continuously work to improve company procedures and processes. There is NO travel involved in this position - no visiting customer sites, overnight or weekend work! We work in a team environment serving customers by troubleshooting issues and answering technical pre-sales questions received via, phone and email. Questions may involve any product we sell from any product silo which include: PLCs, HMIs, Communications devices, Drives/Motors/Motion controllers, Process/Fluid Power, Power Distribution and Industrial Components.

Responsibilities:

• Customer Support/Troubleshooting - Provide solutions to customer issues received via, phone and email. Maintain internal database (Salesforce application) of call information. May conduct technical research, testing and re-create customer issues using actual equipment and configurations to assist in trouble-shooting.
• Training \xe2\x80\x93 Attend team meetings and training sessions to learn new products. When not taking calls, may also train/re-train on existing products to increase knowledge..
• Documentation \xe2\x80\x93 May create application notes, review product documentation and suggests updates for hard-copy or online documentation as needed.

Qualifications:
Required

• Requires a Technical Degree with a minimum of 5 years experience OR minimum of 8 years\xe2\x80\x99 industry experience.
• Requires PLC programming and troubleshooting/start-up experience.
• Requires HMI programming and troubleshooting experience.
• Requires experience setting up and troubleshooting Windows to industrial Ethernet network required.

Preferred

• Communications experience with various industry networking solutions (Industrial Ethernet, Modbus TCP, Ethernet/IP, etc.) desirable.
• Experience with AC servo, Variable frequency drives, and stepper systems products a plus.

Please send all resumes to for immediate consideration!

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