To operate a complex and comprehensive computerized reservation system to place reservations, sell and issue passenger tickets, make travel reservations, provide passenger rail and tour information, and coordinate boarding activities. To operate and maintain the inventory of the Gift Shop at the Fairbanks Depot.

Examples of Duties

• Provides customer service by greeting customers, answering questions, and assisting with travel plans. Coordinates individual bookings by determining travel dates and destination. Makes travel reservations using a computerized reservation system. Prints and issues tickets and refunds. Prepares conductor\'s manifest and notification of seat assignments.

• Responsible for the operation of the Gift Shop in the Fairbanks Depot. Duties include opening and closing of the store, setting up and putting away displays as needed; arranging merchandise to promote sales; operating cash register, using computer inventory tracking system, and credit card machine.

• Provides service to the public by answering inquiries regarding the Railroad\'s passenger, baggage, and related information, i.e. quotes rates regarding passenger fares, baggage allowances and excessive baggage rates, tours, events, activities, and other information of interest.

• Compiles daily balanced sales transaction reports and submits them to the Accounting Manager. Responsible for cash advance fund and safeguarding tickets and all monies collected from sale of tickets and merchandise. Collects payment by credit card and maintains confidentiality of credit card information. Operates cash register, computer inventory tracking system, and credit card machine.

• 
  Responds to Internet and fax inquires and requests for brochures by mailing information to potential customers.

• Coordinates depot activities to ensure train\'s timely departure and follow-up activities in preparation for the next scheduled train.

• 
  Contributes to team effort by accomplishing related duties as needed.

• 
  Assign seats for all trains using passenger requests and department guidelines to make seating selections.

Note: This is a flex position with a grade range of 04/05. Entry-level agents are paid WC-04 ($18.39) wages until they demonstrate that they can perform the full range of duties as outlined in the position description. Determination of incumbent\'s ability to perform the full range of duties (WC-05 / $19.83) will be made by the supervisor and is generally reached after 9 months of work experience.
Minimum Qualifications
High school diploma or GED is required. One year of verifiable front-line customer service experience is required. Six months of inside sales experience in a retail store operation is required. Must possess the ability to type 25 wpm. One-year of experience in a fast-paced office environment is preferred. Requires skill and knowledge to operate a computerized reservation system and 10-key machine, fax, copier, and related office equipment. Must have excellent communication (including telephone etiquette) and interpersonal skills. Prior experience in the travel, tourism or hotel industry is strongly preferred. Knowledge of reservation procedures, basic accounting procedures, schedules, passenger and baggage tariffs, and tour packages is helpful. Must be able to handle money and reconcile accounting procedures. Must be people oriented. Must be able to lift up to 50 lbs. Ability to work irregular work schedules, weekends, holidays and overtime is required.

The full position description and example of duties for this position is located under Class Specifications (enter position title in Search): https://www.governmentjobs.com/careers/Alaska/classspecs
Additional Required Information

Please be sure to include REQUIRED AND DESIRED QUALIFICATIONS in your applicant profile and/or cover letter. If using work experience not already documented in your application, also provide the employer name, your job title, dates of employment and whether full- or part-time. Your application will be closely reviewed to determine if the responses are supported and minimum qualifications are clearly met. If they are not, the applicant will not advance to the interview and selection phase of the recruitment.

Contact Information
WORKPLACE ALASKA APPLICATION QUESTIONS & ASSISTANCE
Questions regarding application submission or system operation errors should be directed to the Workplace Alaska hotline at 1-800-587-0430 (toll free) or (907) 465-4095 if you are located in the Juneau area. Requests for information may also be emailed to recruitment.services@alaska.gov.

For applicant password assistance please visit: https://www.governmentjobs.com/OnlineApplication/User/ResetPassword


Alaska Railroad Human Resources Department
E-Mail: arjobinfo@akrr.com
Mailing Address: P.O. Box 107500, Anchorage, AK 99510-7500
Street Address: 327 West Ship Creek, Anchorage, AK
Fax Number: (907) 265-2542
Alaska Railroad Corporation is an equal opportunity employer



Alaska Railroad Corporation Benefits
The following briefly describes the main benefits available to regular employees of the Alaska Railroad Corporation. Actual benefits differ by bargaining unit.

Retirement Plans
ARRC Pension Plan \xe2\x80\x93 Participation is mandatory. You are automatically enrolled in the Plan when you meet the eligibility requirement of your bargaining unit. Employees contribute 9% of their Earnings on a pre-tax basis. The Railroad is exempt from participation in Social Security; however, Medicare Tax is withheld. Participants vest with 5 years of eligible Vesting Service which entitles one to receive a pension benefit at retirement age.


Tier 2 Description (Employees hired after July 1, 2015)
Normal Retirement Age is age 65, however, the plan allows one to retire as early as age 60. The formula for a monthly Normal Retirement Benefits is 2% x Final Average Earnings x all Credited Service.

Early retirement, survivor and disability benefits are available for vested participants.

401(k) Tax Deferred Savings Plan \xe2\x80\x93 Participation is optional. You may enroll once you meet the eligibility requirement of your bargaining unit. Depending on the bargaining unit, there may be an employer match.

457 Deferred Compensation Plan \xe2\x80\x93 Participation is optional for non-represented employees.


Insurance and Flexible Spending Plans
All plans are optional except the RR Dental Plan for bargaining unit employees.

Health Insurance Plan
A comprehensive health insurance plan, self-insured by the ARRC and administered by Premera Blue Cross Blue Shield of Alaska. Coverage is also available for the employee\xe2\x80\x99s spouse and dependent children. ARRC and the participant share the premium cost. Bargaining unit employees are Eligibility after 90 days, and non-represented employees are eligible as of the date of hire.

The Railroad offers a Prefered Provider Organization plan (PPO Blue Essentials) and a Consumer Directed Healthcare Plan with a Health Saving Account (Gold Essentials). The Plans have the following features.

The Railroad also offers two dental plans.
The Railroad National Dental for repersneted employees
The Alaska Railroad Optional Dental Plan for both represented and non-represented employees.


Paid Leave & Holidays

Vacation Leave \xe2\x80\x93accrual per bi-weekly pay period:

Represented Employees
0-3 Years of Service = 4 Hours
>3-15 Years of Service = 6 Hours
>15 Years of Service = 8 Hours

Non-Represented Employees
0-3 Years of Service = 6 Hours
>3-15 Years of Service = 8 Hours
>15 Years of Service = 10 Hours

Sick Leave: accrues at 4 hours (Represented) or 2 hours (Non-Represented) per pay period.

10 Paid holidays

For additional information regarding these benefits, please go to www.alaskarailroad.com