Job Description

• Effectively process a variety of deposit items such as NSF processing, Unposted DDA items, Stop Payments and ACH error posting, as well as Fed check returns, duplicate check presentments and customer check encoding errors.
• Process and monitor Death Notification maintenance and complete other research as requested for various agencies.
• Complete verification of various types of deposit and IRA accounts to ensure high quality customer service.
• Assist in administering the relationship and collection process of the Overdraft Freedom Program by maintaining current information regarding eligibility and communication with customers.
• Perform Fedline Advantage daily processing, which includes wires, check adjustments, and large dollar notifications.
• Provide assistance in other duties within the Deposit Operations Department, remaining current on processes, Bank Procedures and Bank Policies that may apply to the job.
• Provide superior customer service by responding to telephone and email inquiries, providing information and performing research when necessary to find answers to a customer\xe2\x80\x99s question in accordance with applicable regulations and to the satisfaction of customers. Is able to identify fraud or possible risk that could result on the customer\xe2\x80\x99s account and/or the Bank and bring it to the attention of the BSA Officer.
• Constructively interact with coworkers by being cooperative, providing support and assistance to ensure a pleasant work atmosphere and smooth operation within the department.

• Strong organizational, time management, problem prevention and problem-solving skills.
• Ability to convey detailed information and instructions clearly.
• Ability to proficiently use a personal computer and applicable software (Word, Excel, Power Point).
• Ability to handle sensitive and confidential information with discretion.
• Highly developed interpersonal skills and professional attitude.
• Good customer relations and telephone skills.
• High school diploma or equivalent educational experience. (preferred)
• Six-plus months of job-related experience. (preferred)

Work for one of the nation\'s top community banks!
Our goal is to support the growth of the communities we serve. First Citizens has a knack for hiring the finest and brightest employees; we understand how fostering their growth builds loyalty and impacts customer service. Our employees are our strongest asset. So, we accommodate families, invest in our employees\' future, and recognize hard work.
First Citizens Community Bank is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected status or characteristic.
BENEFITS: Comprehensive benefit package to include:

• Health, dental, and vision benefits
• 401k w/ company match
• Paid time off; paid holidays
• Group and voluntary life insurance and disability insurance
• Aflac supplemental plans
• Employee Assistance Program