Job Description

Child Support -

Remote in Norh Dakota

- Customer Support Specialist

Team ND supports a blended workplace model which embraces home-based, remote employees. This position will telecommute and must live in ND. Some travel may be required.


We are seeking a

Customer Support Specialist

who is a compassionate, patient, and people-oriented professional to join our team. In this role, you will play a key part in supporting internal and external customers, and partner agencies by providing clear, and accurate information related to child support. The ideal candidate communicates effectively, thinks critically, has problem-solving abilities and can explain complex financial concepts in a straightforward, pleasant manner.


If you enjoy supporting customers, balancing multiple tasks, and working in a fast-paced environment, we'd love to hear from you.

Customer Support Specialist

Responsibilities:

Spend more than half of your week responding to child support inquiries from internal and external customers and other government agencies via email and multi-line phone system Guide callers to available self-service tools and resources Provide accurate information and resolve customer inquiries efficiently Document interactions and update case records Collaborate with team members to ensure consistent delivery of service Interpret child support judgments, research cases, compile, reconcile, and maintain payment data for assigned cases Work financial reports and engage in ongoing problem-solving to support accurate case management Deliver compassionate, professional customer service while managing multiple tasks smoothly Maintain a professional, empathetic, and service-driven approach in all interactions Thorough understanding of numerous systems and processes Knowledgeable of federal and state laws, rules, regulations, and policies relating to services provided by Child Support Ensure the accuracy of civil file information

To thrive in this position,

you must have:

Strong verbal and written communication and active listening skills Strong financial background Pays strong attention to detail ensuring accuracy of work Ability to simplify and convey complex financial concepts Strong critical thinking and problem-solving abilities Ability to quickly and positively adapt to frequent changes Comfortable handling a large volume of calls in a call center setting

To be considered for this position

, you must have the following:


Associate degree

AND

one (1) year of work experience in an advanced financial position

AND

one (1) year of customer support, preferably in a call center environment with a high volume of inbound calls. + Additional work experience may be substituted for the degree requirement on a year-for-year basis.


This position requires proficiency in computer applications using Windows and Microsoft Office.

About HHS

: ND HHS strives to make North Dakota the healthiest state in the nation by reinforcing the foundations of well-being: physical, economic, and behavioral. Those services are to be delivered as close to home as possible with a focus on dignity and respect. The keys to delivery of those services are the 2,800 committed, compassionate ND HHS team members and more than $6 billion in funding from nearly 200 different federal, state, and special sources.


Team ND provides a healthy benefits package to its employees. 100% employer paid health insurance, retirement plans with employer contributions, and annual and sick leave are a few of the many benefits offered.

Location

: ND HHS utilizes a blended workplace model. This position is able to work from home within North Dakota.


The following must be

attached to the application

when submitted:

Resume Cover letter (must include how you meet the minimum qualifications as posted) Professional references - provide a list of three individuals familiar with your qualifications. For each reference, please provide full name, professional title, phone number, email address, and relationship to applicant.

About Team ND

"Far and away the best prize life offers is the chance to work hard at work worth doing." - Theodore Roosevelt


More than 7,500 talented, hard-working people across sixty-three agencies have come together as Team North Dakota. At Team ND, we are driven to succeed through gratitude, humility, curiosity and courage. Our purpose is to empower people, improve lives, and inspire success. Join us in being legendary.

Total Rewards:

The State of North Dakota is committed to providing team members with a strong and competitive rewards package that support you, your health and your family.


Considering a new position on Team ND? How does your current position stack up? Use our Total Rewards Calculator to estimate.

Application Procedures

Your resume should include information to demonstrate how you meet the minimum qualifications as posted. If the Department's Human Resource Division is unable to determine that you meet the minimum qualifications credit will not be given. All application material must be received on or before the closing date by 11:59 PM Central Standard Time (CST).


Applicants must be legally authorized to work in the United States. The Department of Health & Human Services does not offer or provide sponsorships.


This employer participates in E-Verify. Please visit the following website for additional information: https://www.hhs.nd.gov/careers/e-verify


A copy of your qualifying degrees transcript and any applicable certifications or licensures must be provided at the time of an interview.


For more information about the position or if you need an accommodation, please contact Tanya Grey Eagle at tgreyeagle@nd.gov or at 701.328.7538.


Employing Unit: ND HHS - Child Support


TTY Number: ND Relay Service 1-800-366-6888 (text); 1-800-366-6889 (voice)


If you are experiencing technical difficulties with the Application Process or uploading attachments, please contact recruiter@nd.gov or (701)328-3290.

Equal Employment Opportunity

The State of North Dakota and this hiring agency do not discriminate on the basis of race, color, national origin, sex (including sexual orientation and gender identity), genetics, religion, age or disability in employment or the provisions of services and complies with the provisions of the North Dakota Human Rights Act.


As an employer, the State of North Dakota prohibits smoking in all places of state employment in accordance with N.D.C.C. Sect. 23-12-10.