Job Description

Who is Sam

:

Sam connects talented professionals with high-growth tech companies. Our clients rely on us to provide skilled experts who deliver exceptional results and elevate user experience in fast-paced, startup environments.

Role Overview

:

You'll support our client, a rapidly scaling tech company, as a Customer Support Specialist responsible for delivering a world-class user experience. This role involves responding promptly to customer inquiries via chat, email, and phone, troubleshooting technical or account-related issues, and guiding users through platform features. You'll collaborate closely with internal teams to ensure efficient issue resolution and contribute to continuous product improvement.

Who Were Looking For

:

Resourceful, customer-focused professionals who thrive in dynamic environments. If you're proactive, detail-oriented, and committed to improving user experiences, you'll excel in this role.

Schedule

:

This is a full-time role requiring consistent weekday availability during standard business hours.

Technical Skills

:

Strong written and verbal communication skills. Proficient with CRM and ticketing tools (e.g., Zendesk, Intercom, HubSpot). Basic troubleshooting for account and product issues. Experience creating and maintaining help articles or FAQs.

Bonus Qualifications

:

Previous experience in SaaS or tech startups. Familiarity with customer feedback systems and analytics. Proven ability to identify process improvements and advocate for users.

Benefits

:

Competitive full-time pay. Access to health benefits through Sam's partner network. Exclusive professional resources and perks. Opportunity to grow within a fast-scaling tech organization. Collaborative team culture and advancement opportunities.

Note:

This is a

1099 contractor role

. Contractors are responsible for their own taxes and health benefits, which may be secured independently or through Sam's partner programs.