Job Description

Introduction

The Economist Careers Network, a digital business within The Economist Group, serves an international audience of students in over 120 countries, a variety of online publishing, virtual events and education products.

Currently we are seeking a Customer Support Associate who will be responsible for responding to client and customer requests about our products and services. The assignment will require excellent communication skills, as there will be direct interaction and engagement with our partners and customers by phone and email.

If you are interested in launching your career with a global brand please apply for this exciting opportunity. To learn more about The Economist Careers Network and our products and services, please go to our web site - http://success.economist.com

Accountabilities

In the role you would be expected to:

Provide customer service support by responding to phone and email inquires

Respond to customer support tickets and assist with general technical support issues

Assist with billing service related issues as well as run bi-weekly lead reports and send to partnering business schools

Run monthly reports used for client retention activities

Provide client support during online events

Satisfy customer and client needs and expectations

Experience, skills and professional attributes

To succeed in the role you must have:

• A 4 year degree
• Excellent interpersonal and customer service skills
• Strong, demonstrable written and verbal communications skills
• Project management, account management and/ or client services experience
• Experience with webinars or virtual events is a plus

Familiarity with e\xc2\xadcommerce and CRM systems * Proficiency in Excel along with a digital literacy

• Excellent organization and attention to detail skills

To succeed in the role you will be able to demonstrate:

• Strong English communication skills

Excellent customer service orientation

Ability to understand and anticipate internal and external customer needs with the ability to think creatively and problem solve efficiently * Ownership and accepts responsibility for outcomes and results

• Confidence and accountability in accomplishment of business goals and objectives

Ability to collaborate

The Economist Group