Job Description

ARMStrong Receivable Management is the leading and most trusted name in the world of debt recovery and financial solutions. With a track record of excellence and reliability, we have proudly served businesses across various industries for decades, ensuring efficient B2B collections and tailored debt recovery solutions. As the parent company, ARMStrong is proud to own and operate Altus Receivables Management, Amalgamated Financial Group, Brown & Joseph, Paragon, and SubroIQ, each a powerhouse in their own right, providing specialized expertise in debt management and financial services.

Altus Receivables Management is seeking Customer Service/ Collections Representatives as we continue to grow our team! 1st Party Collectors collect payments or communicate/resolve issues from debtors. The collector will collaborate with clients, sales and peers on delinquent accounts. The primary role is to contact debtors by phone, mail or email. Upon contact, collectors will examine the debtor\xe2\x80\x99s financial situation, review documents/contracts, review/resolve disputes while working on establishing a resolution. They must adhere to all compliance requirements to resolve all cases until closure or escalation.

Job Responsibilities:

Minimum of 80 outbound/inbound calls

Negotiate payment in full or secure a payment arrangement

Create a sense of urgency on non-paying debtors

Work closely with Client Support Representative to resolve disputes

Maintain a positive attitude

Remain respectful to debtors & peers

Strong work ethics and integrity

Prioritize time management

Remain professional at all times

Meet/exceed monthly phone, activity & fee quota\xe2\x80\x99s

Job Requirements:

Collections, sales, telemarketing, customer service or call center experience preferred

Basic proficiency with Microsoft Office, data entry and strong computer skills, excel preferred

Critical Thinker

Basic Math and Writing skills

SalesForce.com experience a plus

Strong attention to detail and goal oriented

Ability to deescalate adverse situations

Strong interpersonal, communication and organizational skills

Dependability

Compensation and Benefits:

$2,500/month plus bonuses

Minimal cost to employee for employee health care benefits. Health, Dental and Vision insurance coverage

Paid Time Off

Paid Holidays

401(k) plan

Armstrong Receivable Management is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical\xe2\x80\x8b\xe2\x80\x8b\xe2\x80\x8b condition, pregnancy, genetic information, gender, sexual orientation, gender identity or \xe2\x80\x8bexpression, veteran status, or any other status protected under federal, state, or local law.

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Armstrong Receivable Management