Job Description

What you\'ll need to have

You have a passion for delighting customers. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you. A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It\'s the perfect fit if you want to contribute, grow, and share your uniqueness. Join our team and start a better life for yourself.

What you\'ll be doing day to day

Leading and inspiring the Customer Care team to provide a seamless and positive experience for exchanges, returns and resolutions.

• Building emotional connections through meaningful and empathetic interactions with customers; setting the example and coaching others on how to do the same.
• Proactively collaborating with other functions to identify the root causes of customer issues.
• Ensuring the Customer Care team and Recovery team are collaborating on speedy and accurate logging of customer issues, returns and recall processing.
• Leading and contributing to store meetings and forums.
• Building and maintaining a Customer Care team and ensuring they have the tools to succeed and progress in their IKEA careers.

QUALIFICATIONS

3 Years of experience leading a customer service team, preferably in a retail environment. Experience with problem solving and conflict handling techniques Experience planning, driving output and measuring performance

Apply now!

JOB TYPE \xe2\x80\x93 Permanent, Full-time, Hourly Team Leader HOURS \xe2\x80\x93 From 38 to 40 hours per week SHIFT \xe2\x80\x93 Seeking fully open work schedule availability, including evenings and weekends. Operations generally range between the window of 7am to 11pm; Work schedules are published one month in advance PAY \xe2\x80\x93 The starting rate/salary for this position range from $22.64 to $32.28 and will be based on relevant work experience BENEFITS ELIGIBLE? \xe2\x80\x93 Yes \xe2\x80\x93 Whether you are part time or full time, we offer competitive benefits and perks, such as medical and Rx*, dental, vison, 401k, meal deal, store discount, autism coverage, parental leave, pet insurance, education assistance and more