Job Description

Who We Are Join a team that puts its People First! As a member of First American\xe2\x80\x99s family of companies, Data & Analytics is a national provider of property-centric information, analytics, risk management and valuation solutions. First American maintains and curates the industry\xe2\x80\x99s largest property and ownership dataset with over 7 billion document images. Our major platforms and products include: DataTree\xc2\xae, FraudGuard\xc2\xae, RegsData\xe2\x84\xa2, TaxSource\xe2\x84\xa2 and ACI\xc2\xae. The First American Data & Analytics division boasts more than 20 patents and remains at the forefront of innovation - leveraging technology and data to deliver best-in-class decisioning solutions. Fueled by our industry-leading data and using our technology and proprietary process, our solutions provide lenders, real estate and title companies with actionable insights - enabling them to make better, increasingly automated, decisions. With offices in all major metropolitan areas, including California and New York, DNA teams work collaboratively from across the country. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For\xc2\xae list for eight consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.

What We Do Customer Service Representatives may be found in service-related call center or non-call center environments. Employees perform a host of customer service duties such as receiving inquiries and requests from the general public, real estate agents/brokers or other agencies. The type of request is influenced by the business segment. For example, escrow branches will manage escrow-related calls, insurance businesses may receive policy or claims related inquiries, and other groups may receive technical-related questions. Interface with customers typically by telephone, email or letter to handle queries/problems. Uses computerized systems for tracking, information gathering, and/or troubleshooting. These jobs are generic for broad applicability across the organization.

What You\'ll Do:

• Perform daily operations responsibilities including online public record and phone research, of HOA related assessments/fees.
• Act as subject matter expert for both customer service and customer inquiries.
• Understand customer needs, pain points, and opportunities by developing impactful positioning and customer messaging.
• Lead and participate in meetings, providing advice and guidance on direction of product.
• Collaborate with customers, team members, and vendors to ensure a solid and well-rounded understanding of products and developing needs.

• Collect and interpret public record data relating to HOA assessments and tax.
• Respond and follow up on HOA property, tax payment status or tax liens.
• Coordinates communication with onshore/offshore vendors.
• Document and resolve mid-level and escalation discrepancies.
• Ability to express ideas both verbally and in written form in a clear, concise, and professional manner.

What You\'ll Bring:

• Strong Leadership
• Internet savvy Experience with public information on the internet / Strong computer skills with working knowledge of public record information
• Strong Excel skill set
• Strong investigative, research, and problem-solving skills
• Verbal and written communication skills
• Detail oriented with a moderate degree of technical aptitude
• Talent for quickly learning new tasks
• Proactive team player and process improvement focused
• Ability to manage multiple tasks and respond quickly to emergent problems
• Customer service orientation
• Knowledge of industry legal terms

Typical Education

Bachelor\xe2\x80\x99s degree or equivalent combination of education and experience

Typical Range of Experience

• 3+ years customer service experience
• 2+ years demonstrated experience in lead or supervisory role

Pay Range: $45,990.00 - $80,010.00

This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.

What We Offer By choice, we don\xe2\x80\x99t simply accept individuality \xe2\x80\x93 we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it\xe2\x80\x99s the right thing to do, but also because it\xe2\x80\x99s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.

First American