Job Description

POSITION SUMMARY: The Business Development Center Representative is primarily responsible for answering all incoming Sales/Service phone calls and serving customers enthusiastically on the phone, via e-mail, and instant messaging, securing and updating confidential customer information, and scheduling sales appointments while maintaining the highest level of customer service, satisfaction, and retention. ESSENTIAL DUTIES:

• Answer incoming Sales/Service calls, schedules sales appointments, and secure client information in a courteous and professional manner.
• Answer incoming Sales/Service Appointment and Internet leads for Subaru, Audi and VW and ensure successful handoffs of phone and internet leads to Sales Consultants/Service Advisors.
• Adhere to pre-set phone scripts and make suggestions for improvements to management.
• Document conversations with customers in a detailed and through manner to allow reference of conversation notes at a future date.
• Follow up with and re-schedule \xe2\x80\x9cno-show\xe2\x80\x9d customer appointments.
• Perform ongoing research and documentation of irregularities in sales process, website, phone system, and database and notify management to ensure corrective action to improve process.
• Accurately maintain customer database and tracking programs while maintaining the highest level of customer information confidentiality.
• Accurately maintain and update the BDC Call Log
• Take photos of inventory to ensure accurate inventory representation on websites.
• Review Ressler Inventory photos and make corrections when and where needed.
• Text and/or call service customers regarding their experience, document contact and perform follow-up duties as needed.
• Maintain and update Excel files and Google docs to track and report monthly progress.

Education and Experience:

• High School Diploma or Equivalent.
• Intermediate to advance computer skills required.
• Valid Driver License and clean driving record required.

Job Type: Full-time Pay: $18.00 - $20.00 per hour Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Experience level:

• No experience needed

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday
• Rotating weekends

Work setting:

• Call center
• In-person

Ability to commute/relocate:

• Bozeman, MT 59715: Reliably commute or planning to relocate before starting work (Required)

License/Certification:

• Driver\'s License (Required)

Work Location: One location

• Health insurance