Customer Service Call Center Representative Fully Remote Or Hybird
Remote, United States
Job Description
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Description: At Wellworks For You, our employees are dedicated to our client\'s success. We work together in a supportive and caring environment to reach our company goals as well as our individual professional goals. Why work with us? Wellworks For You empowers our employees to make health and well-being a priority at work and in life. Our employees work in a supportive and transparent culture, and receive a competitive compensation and benefits package including:
- Competitive salary
- Growth opportunities
- Comprehensive benefits package - Medical, Dental, Rx, Vision, Life, Disability, 401k with Employer Match, EAP
- Mental health benefits
- Paid maternity leave after 12 months of service
- Paid Time Off including time off to volunteer in your community
- Casual dress code
- Wellness program and teambuilding opportunities with incentives
- Milestone Anniversary Program
- Ongoing training and education
- Answer incoming hotline phone calls to assist participants, address basic phone inquiries and frequently asked questions, and to provide support and information on client programs
- Return missed calls and voicemail messages
- Collaborate with Administrative and Call Center team members during team meetings and discuss any recent trends in participant questions or feedback.
- Demonstrate a strong commitment to participant satisfaction and advocate on behalf of participants and their feedback, as needed.
- Assist with Administrative tasks such as forms processing and auditing work, as needed.
- High school diploma or equivalent
- Patient and empathetic attitude
- Prior customer service experience a must
- Excellent communication skills including active listening.
- Adaptability and accountability.
- Service-oriented and able to resolve customer grievances.
- Proficient computer skills with the ability to learn new software
- This position is a fully remote position, reporting into our home office in Malvern, Pa. Local candidates can have the option of hybrid work in office and remote if desired.
- Because you will be handling confidential client information, you must work from your designated home office. You cannot work in a public location.
- Computer equipment is provided. Employee must provide their own internet access.
- This job routinely uses standard office equipment such as computers, phones, etc.
- This job is mainly sedentary, sitting for most of the employee\xe2\x80\x99s shift and working at a desk on a computer.
- This position\'s hours will be Monday through Friday 9am to 5pm ET.
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Job Detail
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Job IdJD4250161
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationRemote, United States
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EducationNot mentioned