Customer Service Call Center Agent
Lenexa, KS 66215, United States
Job Description
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Purpose of the Position: Provides solutions and superb service to client requests and needs via live phone calls, emails and/or chats.
Key Responsibilities:
Key Responsibilities:
- Efficiently responds and communicates with clients to understand and service their needs via inbound calls, emails, and chat.
- Effectively analyzes customer data to make appropriate recommendations and problem resolutions.
- Resolves product or service concerns by clarifying the customer\'s problem; determining the cause; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Demonstrates excellent customer service by facilitating positive long-term relationships and a high potential for repeat business.
- Builds rapport with clients and effectively diffuses conflict and opposition.
- Successful achievement of minimum monthly individual and team goals set by department i.e. quality and productivity.
- Contributes to team effort by accomplishing related results as needed.
- Committed to meeting quality standards in processing customer adjustments.
- Associate degree preferred or equivalence in comparable job experience.
- Minimum of 2 years customer service experience preferably in a call center environment.
- Excellent oral and written communication skills particularly with telephone communications.
- Excellent listening ability.
- Intermediate math skills calculating interest rates and percentages as well as balancing spreadsheets for accounting purposes.
- Intermediate knowledge of MS Office and general computer navigation.
- Strong negotiation skills with the ability to close a sale.
- Ability to multi-task and prioritize.
- Ability to follow protocol, policies and procedures.
- Acts with integrity, maintains confidentiality, interacts with others professionally and respectfully, promotes harmony in the workplace.
- Prolonged periods of sitting at a desk and working on a computer.
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
- 8 hour shift
- Monday to Friday
- Lenexa, KS 66215: Reliably commute or planning to relocate before starting work (Required)
- For this position you must be able to commit to a 4-week training schedule of 9a - 6p CST. Even in cases of emergency this 4-week training cannot be waived, changed or adjusted. Are you able to meet this commitment?
- Once training is complete you will need to commit to a work schedule of M-Th 11a - 8p, & Friday 9a - 6p CST. These shift times are non-negotiable and ULPS does have an attendance policy that all employees must adhere to. There is a shift bid every 6 months, based on performance and attendance and the bid process is the only opportunity to change shifts. Are you able to meet this commitment?
- Are you able to work, onsite at this location? Remote work is not available.
- High school or equivalent (Required)
- Health insurance
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Job Detail
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Job IdJD4250051
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationLenexa, KS 66215, United States
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EducationNot mentioned