Job Description

Customer Service & Production Coordinator

Hood Container Corporation is growing our corrugated converting operations in Georgia! We are searching for a highly motivated employee to grow their career and take an active leadership role as the Customer Service & Production Coordinator in Dalton, Georgia area.

ROLES & RESPONSIBILITIES

• Model Hood Container Guiding Principles and Leadership Characteristics
• Collaborate with other Hood Container Facilities to learn best practices & support
• Comply with company policies and procedures for all assigned roles
• Additional duties as assigned by management.

Customer Service

• Take customer orders either directly from customers or sales representatives.
• Place orders on a timely basis for purchases of tooling, materials, and supplies to be used in production.
• Process billing.
• Handle customer complaints and questions and follow-up with appropriate internal personnel as required.
• Maintain customer files.
• Process new items.
• Process purchase orders.
• Coordinate accounting credits.
• Record and distribute customer order changes.
• Fax or e-mail confirmations to customers.
• Assist sales personnel as appropriate and assist in generating supplemental sales (sales calls).
• Track warehouse items to ensure availability and that agreed upon minimum/maximum levels are followed. Analyze monthly usages and re-stocking per customer.

Production Coordinator

• Assist Director of Operations in scheduling orders for production
• Manage & order inventory for production materials, office supplies, etc.
• Coordinate with third party logistics to coordinate trucks for delivery

EDUCATION & EXPERIENCE

• High school diploma or GED
• Experience working in a manufacturing environment
• Experience working in the corrugated industry preferred
• Experience working in customer service or production coordination

LANGUAGE SKILLS

• Well Developed written and verbal communication skills
• Ability to read and interpret documents such as sales reports, operating instructions, and training and procedure manuals.
• Ability to write routine reports and correspondence.

MATHEMATICAL SKILLS

• Ability to add, subtract, multiply, divide in all units of measure.
• Ability to compute rates, ratios, and percentages and calculate figures and amounts such as discounts, costs, proportions, and volumes.

REASONING ABILITY

• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram (graphic) form.
• Ability to solve a variety of problems and deal with a variety of situations where only limited information or standardization exists.

TECHNICAL SKILLS

• Application knowledge and skill for computer data entry
• Application knowledge of products and production processes
• Understanding and application of quality standards, prefer experience with Safe Quality Food (SQF) Requirements

PHYSICAL DEMANDS

• Employees are regularly required to walk and talk and hear, stand, and sit.
• Vision requirements include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT

• While performing the duties of this job, the employee may be exposed to hot, cold, or humid conditions, moving mechanical parts, and fumes or airborne particles.
• Ability to wear Personal Protection Equipment to include steeled toed shoes, safety glasses, and ear plugs.

Our goal is to be a diverse workforce that is representative, at all job levels, of the citizens and customers we serve. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.

Our Story: Hood Container Corporation is a family-owned, mill to market company specializing in containerboard and kraft paper, corrugated boxes, high graphic displays and contract packaging. Our commitment to customer happiness, employee well-being, environmental stewardship, and operational excellence drive our business. Over the last eight years Hood Container Corporation has grown to become one of the top ten Paper and Packaging Companies in the United States. Our integrated company resources allow for a unique dynamic that evolves with every addition to our geographic footprint. We excel at offering the benefits of a large corporation, while operating as a boutique business building close relationships with our customers.

Our Mission: Through our unwavering commitment to safety, innovation, and sustainability, we passionately deliver indispensable value to our customers, employees, suppliers, communities, and stakeholders.

Our Vision: A unified culture that creates innovative customer solutions.

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Hood Container