Job Description

POSITION SUMMARY: This position serves as the principal inside point of contact for our customers. In this dynamic position the Customer Service Manager will be expected to take a leadership role using their experience in logistics, systems and manufacturing requirements to support PSIMP\xe2\x80\x99s profitability and revenue development goals.
RESPONSIBILITIES:

• Manage customer orders for fulfillment rate, invoice accuracy and on-time delivery targets
• Invoice customer companies and monitor payment terms
• Process domestic and international purchase orders
• Analyze customer needs, resolves potential issues in a prompt and satisfactory manner
• Efficiently facilitate export operations in a timely manner
• Partner with Operations, Engineering, Sales and Supply Chain departments to achieve customer satisfaction
• Assists in sales forecasting and how this affects purchasing, production and logistics
• Participate in Executive Team meetings to communicate customer related concerns, as well as any atypical terms and conditions
• Supervise staff of three direct reports
• Establish and maintain strong working relationships with PSIMP\xe2\x80\x99s customers, vendors, independent sales representatives, and employees in all departments and at all levels within our organization

• Bachelor\'s degree in a business-related field or equivalent work experience is required
• A minimum of five (5) years\xe2\x80\x99 experience as a Customer Service Manager in an engineering or manufacturing environment is required
• Exceptionally strong logistics experience and analytical skills
• Knowledge of technical quoting and strong negotiation skills
• Comprehension of pricing, costing and material selection
• Demonstrated ability to meet company financial objectives
• Ability to work effectively in a fast-pace, time-critical environment
• Must hold a high level of integrity
• Must possess solid time management skills
• Proficiency in Microsoft Office Suite including Word, Excel and Outlook
• ERP experience preferred - IQMS is a Plus
• Must possess good communication skills, written and verbal, and must be able to interact with customers and employees.
• Strong attention to details, highly organized, able to multi-task.
• Must be punctual and dependable, able to work with little supervision. Must be able to maintain files in a neat and orderly manner