Job Description

Position Overview:

Are you a servant leader with a strong commitment to Customer Service? Would you thrive in a collaborative, people-first culture?

The Customer Service Manager at GBP-Wausau leads the development of the Customer Service team members and develops, implements, and maintains effective processes and standards to ensure customer requirements are met. Responsibilities:

In this role, you will have the opportunity to:

• Lead the Customer Service team by setting expectations and providing performance feedback.
• Collaborate cross-functionally with Sales, Design, and Production to meet our customers\' needs.
• Establish department goals and action plans to improve department efficiency.
• Hire and train personnel, as needed, to effectively carry out the requests of our customers.
• Coordinate workflow within the department to ensure deadlines are met.
• Perform statistical analysis to drive decisions and priorities.
• Lead problem-solving using Root Caus Corrective Action methodology.
• Maintain and control documentation and data, including completion of customer surveys.
• Travel to customers with Sales, as needed, to gain first-hand knowledge (10%).
• Other duties as assigned by the Sales Manager, or business needs.

The Customer Service Manager reports directly to the Sales Manager. Qualifications:

Competencies that will help you be successful in this position:

• Effective communication, interpersonal, leadership, coaching, development, and conflict resolution skills.
• Demonstrated ability to work cooperatively with a variety of team members at all levels of the organization and build relationships through trust and teamwork.
• Ability to apply analytical and problem-solving skills quickly and effectively.
• Attention to detail, time management, and prioritization necessary to coordinate a variety of responsibilities.
• Dedication to excellence and a continual focus on customer service with a servant leader mindset.
• Personal motivation to set high but achievable standards and seek opportunities to improve.
• BA/BS
• 5+ years in a leadership position with direct reporting relationships.
• Understanding of the manufacturing processes. Background in packaging preferred.

Compensation & Benefits:

In addition to a competitive salary, the selected candidate will enjoy an excellent benefit package including medical, dental, vision, prescription drug, Lift, AD&D, LTD, and company matching 401(k). Division Description: The Wausau Division is an industry leader in the production of corrugated shipping containers and sheets.

Green Bay Packaging