Job Description

Initial Posting Date: 06/16/2023

Application Deadline: 07/03/2023

Agency: Department of Transportation

Salary Range: $5,079 - $7,861

Position Type: Employee

Position Title: Customer Service Manager (Limited Duration or Rotational Opportunity)

:

Licensing and Permitting Supervisor 2 \xe2\x80\x93 Customer Service Manager
Oregon Department of Transportation
Driver and Motor Vehicle Services Division (DMV)
Field Services Group/ Central Region
Bend

The role:

Join our team in Bend as a customer service manager. In this role, you will lead operations for the Bend and La Pine DMV offices. You will supervise and mentor team members, oversee operations for assigned offices, represent the agency as a leader and ensure customer service standards are consistently met. Apply for this exciting opportunity today!

This is a limited duration appointment that is expected to end on or before June 30, 2024. Limited duration appointments are benefits eligible and have a designated maximum length of service. The limited duration appointment has the potential to become permanent.

We may also fill this position as a rotational assignment open to current ODOT employees. Rotation candidates must meet the position\xe2\x80\x99s minimum qualifications. Rotational assignments do not have the potential to become permanent without a separate competitive recruitment process.

We encourage people from all backgrounds to apply for our positions and hope you will join us on our path to diversity, equity, and inclusion. We are an agency that embraces social equity through our values, strategic planning, and actions. Leaning into our equity priorities means we continually examine what we do, the impact we have, and our progress toward weaving social equity into who we are. To learn more about our social equity commitments, .

If you are a current State of Oregon employee, you must apply through your

A day in the life:

Lead, direct and supervise work in assigned field offices.

Maintain and monitor office systems and programs to ensure customer service standards are met.

Research and resolve complicated transactions and issues.

Complete reports and maintain accurate records related to the operations of assigned field offices.

Ensure important documents and inventory are properly stored and accounted for.

Review applications and supporting documents for accuracy and completeness.

Review and investigate complaints.

Coordinate and make recommendations regarding facility and equipment maintenance.

Coordinate work groups and provide input on programs, policies and procedures related to driver licensing, vehicle titling and registration transactions and field office operations.

Perform physical examinations of vehicles to determine correct vehicle identification number (VIN).

Prepare and monitor budget by evaluating and forecasting budgetary needs.

Monitor employee development to ensure technical proficiency and customer-service skills that contribute to a work environment that collectively values and benefits from respecting its diversity and promotes a culture of inclusiveness.

Work is primarily conducted in an office setting and can include irregular hours based on business needs.

Travel between assigned offices is required and may require traveling in inclement road and weather conditions.

To request a copy of the position description, which includes all duties and working conditions, please email .

What\xe2\x80\x99s in it for you:

Work/life balance, 11 paid holidays a year, flexible work schedules, competitive benefits packages and so much more. about working at the Oregon Department of Transportation.

Live, work and play in , Oregon!

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What we need:

Four years of lead work, supervision or progressively related experience.

OR

One year of related experience and a bachelor\xe2\x80\x99s degree in a related field.

Special Qualification: Driving is an essential function of this position. You must have a valid driver license and an acceptable driving record. We will conduct pre-employment driving records checks on our final candidate(s). Your license does not have to be issued in Oregon to be considered.

What we\xe2\x80\x99d like to see:

If you have these qualities, let us know! It\xe2\x80\x99s how we will choose whom to move forward!

Note: You do not need to have all these qualities to be eligible for this position.

Experience interpreting and explaining state laws, rules, policies and procedures to others.

Employee development and coaching.

Strong communication skills, both verbal and written.

Effective communication of complex information to diverse audiences.

Demonstrated ability to quickly resolve conflict and de-escalate difficult situations.

How to apply:

Before applying, to visit our applicant information website to learn more about our process.

Complete the following required steps:

Fill out the application or attach a resume. Please contact the recruiter under the \xe2\x80\x98Need help?\xe2\x80\x99 section if you have any questions about how to fill out the experience fields or to attach a document. Your submitted experience fields or attached resume must include dates (MM/YYYY) for each employer.

Attach a cover letter. Your cover letter should clearly demonstrate how your experience and training relates to the qualities that you have under the \xe2\x80\x9cwhat we\xe2\x80\x99d like to see\xe2\x80\x9d section above.

Your cover letter must be limited to no more than two (2) pages.

Please address your cover letter to Christine Hyink, Central Region Manager.

Generic cover letters and/or cover letters that do not address the qualities that you have under the \xe2\x80\x9cwhat we\xe2\x80\x99d like to see\xe2\x80\x9d section may receive lower scores than those that addressed the desired qualities.

If you are an internal applicant, you must upload your cover letter in the \xe2\x80\x98Resume/Cover Letter\xe2\x80\x99 section of the application.

If you are an external applicant, you must upload your cover letter in the \xe2\x80\x98Resume/CV\xe2\x80\x99 section of the application.

Complete questionnaire. Answer the checkbox-style questions before submitting your application.

After you submit your application, please respond to the public records request authorization and gender identity questionnaire. This screen will come after you submit and will complete the process. If you are an employee, the tasks will come to your Workday inbox.

. The will come before the public records request and gender identity questionnaire tasks. For privacy reasons, please do not attach your military service document(s) to your application or combine it with any other required document attachments.

Need help?

For questions, call 503-931-1206 or email .

Additional information:

Rotation Details: Applies only to rotational candidates (ODOT employees applying for this as a rotational assignment).

This opportunity is scheduled to last until June 30, 2024, but could change based on business needs.

Rotational candidates must meet the position\xe2\x80\x99s minimum qualifications to be considered.

You must have your manager\xe2\x80\x99s approval before applying for this opportunity. You may submit their written approval with your application materials, or if selected for interview, bring it to your interview.

You must be a current permanent ODOT employee in good standing (temporary and limited duration employees are not eligible) to apply.

The sponsoring work unit will provide funding for this assignment.

The successful candidate will remain eligible for cost-of-living and regular salary adjustments, as applicable, and will remain in their permanent classification, salary range and representation.

The successful candidate may be eligible for work out of class compensation within the classification\xe2\x80\x99s salary range.

Upon completion of this assignment, employee will return to their permanent position.

The assignment can be terminated at any time, by either party, without prejudice.

We may also use other factors to help us decide who will move forward, such as transferable skills, experience, education, and alignment with .

We do not offer visa sponsorship. If you are hired, you will be required to fill out the US Department of Homeland Security\xe2\x80\x99s I-9 form confirming you are able to work in the US. We are not an E-Verify participating employer.

Don\xe2\x80\x99t attach extra documents. We will only look at documents that we ask for.

We may use this recruitment to fill multiple or future vacancies.

We will conduct name-based and fingerprint-based criminal background checks on final candidates under consideration for this position. All applicants may be subject to additional pre-employment check(s) such as driver license, LEDS (Law Enforcement Data System), and/or education verification as required for the position.

You will become part of the state\'s management team.

Human Resources/Recruitment, MS12

355 Capitol St NE

Salem OR 97301-3871

Fax 503-986-3895

ODOT is an Equal Employment Opportunity and Affirmative Action Employer. We do not discriminate on the basis of race, religion, color, sex, age, national origin, disability, sexual orientation or any other class protected by state or federal laws in admission or access to our programs, services, activities, hiring, and employment practices. Applicants with a disability may request a reasonable accommodation during the application process. For questions, concerns, or complaints regarding EEO/AA/ADA, contact 1-877-336-6368 (1-877-EEO-ODOT). This information can be made available in an alternative format by contacting ODOT Recruitment at 503-986-3700. Oregon Relay Service can be reached by calling 7-1-1.

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State of Oregon